Global Key Account Manager | Remote Growth Leader

SupportYourApp; Polska; Remote; PLN 350,000 - 466,000; Full time

Benefits offered by this job

Remote work

USD compensation

International environment

Referral rewards

Work-life balance

Growth opportunities

Job summary

SupportYourApp is hiring a Key Account Manager to own the client account, drive results, and lead multi-hub teams across markets. You will negotiate contracts, design scoped workplans, and coordinate with Legal and Finance to ensure program success.

The role requires 2+ years leading operations or account management, strong negotiation, and hands-on experience with CRM tools. Fully remote cooperation and USD compensation are available, with room for growth.

Qualifications

• 2+ years leading operations, account management, service delivery, or customer success.
• Track record of growing accounts and building processes (SOPs, QA, escalations).
• Experience with peak-season planning, service recovery, and workforce management.

Responsibilities

• Own the account's commercial results, operations, and reputation.
• Negotiate SLAs, KPIs, rates, and scope with client and MSAs, SOWs, amendments.
• Turn requests into scoped, costed, staffed workstreams; manage escalations and missed SLAs.

Skills

Leadership experience

Hospitality industry experience

Client management

Negotiation

Problem solving

Tools

Zendesk

Salesforce

Intercom

Freshdesk

Job description

SupportYourApp is hiring a Key Account Manager to own the client account, drive results, and lead multi-hub teams across markets. You will negotiate contracts, design scoped workplans, and coordinate with Legal and Finance to ensure program success.

The role requires 2+ years leading operations or account management, strong negotiation, and hands-on experience with CRM tools. Fully remote cooperation and USD compensation are available, with room for growth.