Global IoT Service Delivery Lead (Industrial Manufacturing)

Mondelēz International; gmina Skarbimierz; On-site; PLN 240,000 - 360,000; Full time

Job summary

Mondelēz International is seeking a seasoned Service Delivery Manager to lead the IoT Operations Organization across global manufacturing sites. You will own end-to-end service delivery, incidents, SLA governance, and continuous improvement for the IoT platform and applications.

Key focus includes ITIL-aligned processes, release management, and strong collaboration with plant operations, IT, and external partners. English fluency and 8–12 years in IT service delivery are required.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 8–12 years in IT service delivery management.
• Experience with digital manufacturing / Industry 4.0 CPg preferred.
• Proven leadership of a global digital manufacturing program.
• ITIL v4 Foundation minimum; Managing Professional or Strategic Leader preferred.

Responsibilities

• Act as the primary point of contact for IoT service delivery across plant operations, IT, and business stakeholders.
• Own end-to-end service delivery lifecycle for MDLZ IoT Platform and Applications.
• Manage escalation processes for P1/P2 incidents and after-hours coverage.
• Ensure platform availability, reliability, and performance across plants and geographies.
• Own the continuous improvement backlog and CI deployments to production.
• Own end-to-end release management lifecycle with DevOps for new features.
• Drive ITIL-aligned service management practices across IoT Operations.
• Define standardized ways of working and identify improvement opportunities.
• Knowledge management and capability building for the IoT Ops organization.
• Manage relationships with outsourced partners and SLA tracking.
• Produce dashboards and lead regular service review meetings.

Skills

IT Service Delivery Management

Leadership

Communication

Problem-solving

English proficiency

Education

Bachelor’s degree in Computer Science/Information Technology or related field

Tools

ServiceNow

AWS

Azure

Kubernetes

GitHub pipelines

Helm

SAP ECC/S4H Manufacturing modules

Job description

Mondelēz International is seeking a seasoned Service Delivery Manager to lead the IoT Operations Organization across global manufacturing sites. You will own end-to-end service delivery, incidents, SLA governance, and continuous improvement for the IoT platform and applications.

Key focus includes ITIL-aligned processes, release management, and strong collaboration with plant operations, IT, and external partners. English fluency and 8–12 years in IT service delivery are required.