Global IoT Factory Service Delivery Lead

Mondelēz International; Płońsk; On-site; PLN 180,000 - 300,000; Full time

Job summary

Mondelēz International seeks a Service Delivery Manager to lead the IoT Operations Organization, ensuring reliable IIoT services across its global manufacturing footprint. You will own end-to-end service management, incident handling, SLA governance, vendor oversight, and continuous improvement to maximize value for plant operations.

You will drive the end-to-end service lifecycle, manage release processes, and ensure platform availability and performance across geographies while coordinating

Qualifications

• Bachelor’s degree in Computer Science/Information Technology or related field.
• 8–12 years in IT Service Delivery Management, preferably in manufacturing (CPG) processes and systems.
• ITIL v4 Foundation minimum; Managing Professional or Strategic Leader preferred.
• Experience with SAP ECC/S4H Manufacturing modules (PP/PI, QM, WM, IM, PM) exposure or knowledge.
• Strong leadership and ability to work with global teams; willing to travel.

Responsibilities

• Act as the primary IoT service delivery contact across plant operations, IT, and business stakeholders.
• Own end-to-end service delivery lifecycle for MDLZ IoT Platform and Applications.
• Manage escalation processes and ensure critical incidents receive immediate attention, including off-hours coverage.
• Ensure platform availability, reliability, and performance across connected plants and geographies.
• Own the continuous improvement backlog and timely CI deployments into production.
• Own end-to-end release management lifecycle (Dev, Test, Stage, Prod) using DevOps for live deployments.
• Drive ITIL-aligned service management practices and maturity across the IoT Operations Organization.
• Define standardized ways of working and implement improvement opportunities.
• Knowledge management: build IoT Ops organization knowledge and capability.
• Manage relationships with outsourced operations partners including SLA compliance and reviews.
• Produce dashboards and lead regular service reviews with stakeholders.

Skills

Leadership

Communication

Problem-solving

Ownership mindset

Global coordination

Education

Bachelor’s degree in Computer Science/IT

Tools

ServiceNow

AWS

Azure

Kubernetes

DevOps

SAP ECC/S4H Manufacturing

Job description

Mondelēz International seeks a Service Delivery Manager to lead the IoT Operations Organization, ensuring reliable IIoT services across its global manufacturing footprint. You will own end-to-end service management, incident handling, SLA governance, vendor oversight, and continuous improvement to maximize value for plant operations.

You will drive the end-to-end service lifecycle, manage release processes, and ensure platform availability and performance across geographies while coordinating