Global Digital Transformation Lead

JLL; Warszawa; On-site; PLN 240,000 - 420,000; Full time

Job summary

JLL in Warsaw is seeking a Global Digital Transformation Lead to drive the next phase of the company’s technology-powered evolution. You will own global digital transformation initiatives, align them with business goals, and partner with IT, operations, and finance to deliver measurable value.

The role requires 5-8 years of experience delivering complex, tech-focused programs in a global setting, strong leadership, and expertise with Agile, Scrum, and PM tools such as Jira or Azure DevOps.

Qualifications

• Experience leading digital transformation projects with cross-functional teams.
• Proven ability to translate strategy into actionable plans and roadmaps.
• Strong communication, negotiation, and leadership skills.

Responsibilities

• Own the creation, prioritisation, and delivery of the global digital transformation roadmap.
• Lead end-to-end management of regional and global digital transformation projects within time, scope and budget.
• Develop detailed project plans, allocate resources, manage timelines, and establish clear roadmaps.
• Identify risks, issues, and dependencies, and work with teams to mitigate them.
• Partner with technical experts to support implementation of new digital solutions like AI and analytics.
• Bridge between developers and end-users to ensure smooth rollouts and adoption.
• Lead and mentor a team of digital project managers and transformation specialists, developing talent and capacity.
• Oversee resource allocation, workloads, and performance reviews to support growth.
• Drive a culture of continuous learning, collaboration, and delivery excellence.
• Act as the central point of contact for projects, building strong relationships with IT, operations, finance and marketing.
• Support change management design and execution, training materials, and campaigns.
• Ensure collateral aligns with guidelines and templates.
• Define, track, and analyze KPIs to measure impact, and present progress to sponsors.
• Identify opportunities to streamline processes with modern digital tools.
• Manage relationships with external vendors and partners to ensure successful delivery.

Skills

Agile

Scrum

Waterfall

Stakeholder mgmt

Change management

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Smartsheet

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Global Digital Transformation Lead

Reports into: Global Director - Digital & Transformation

Position Overview

Join JLL as we reshape the future of real estate through technology and innovation. We are seeking a proactive and results-driven Digital Transformation Lead to play a pivotal role in our company’s digital evolution.

At JLL, digital transformation is not just an initiative; it is a strategic imperative at the core of our mission to shape the future of real estate for a better world. The commercial real estate industry is undergoing a fundamental reinvention, where data, technology, and sustainability are as critical as brick and mortar. Our clients demand smarter, more efficient, and more sustainable spaces, powered by data-driven insights. This transformation allows us to deliver unprecedented value, optimize our global operations, and provide the predictive analytics that will define the next generation of real estate services.

In this position, you will be at the heart of our most exciting initiatives, managing projects that implement new technologies, streamline our business processes, and create superior experiences for our clients and employees. This is a hands-on role for a skilled individual who is passionate about technology’s potential to drive business value. You will collaborate with teams across the globe, turning strategic goals into successfully delivered projects and making a tangible impact on how our business operates.

Key Responsibilities

Project Management & Delivery

• Own the creation, prioritisation, and delivery of the global digital transformation roadmap, ensuring strategic alignment with long-term business objectives and regional execution capabilities.
• Lead the end-to-end management of regional and global digital transformation projects, ensuring they are delivered on time, within scope, and on budget.
• Develop detailed project plans, allocate resources, manage timelines, and establish clear project roadmaps.
• Identify potential project risks, issues, and dependencies, working proactively with team members to develop effective mitigation and resolution plans.

Technology Implementation

• Partner with technical experts and business units to support the implementation and integration of new digital solutions, such as AI-powered tools, data analytics platforms, and process automation software.
• Act as a bridge between technical development teams and end-users to ensure smooth rollouts and tool integration.

People Leadership & Team Development

• Lead, mentor, and support a team of digital project managers and transformation specialists, fostering a culture of continuous learning, innovation, and collaboration.
• Oversee team resource allocation, prioritize workloads, and manage capacity to ensure the seamless delivery of the global digital roadmap.
• Conduct regular performance reviews, set individual development goals, and actively support the career progression and growth of team members.

Stakeholder Collaboration & Change Management

• Act as the central point of contact for assigned projects, fostering strong, collaborative relationships with stakeholders across IT, operations, finance, and marketing.
• Support the people side of change by assisting in the design and execution of change management plans.
• Develop clear training materials, user guides, and regional communication campaigns to drive rapid adoption of new technologies.
• Ensure all training, change management, and project communication collateral aligns with company guidelines by using approved assets and templates.

Performance Measurement & Process Improvement

• Define, track, and analyze key performance indicators (KPIs) to measure the success, user adoption, and business impact of digital initiatives.
• Prepare and present regular progress reports and performance dashboards to project sponsors and executive leadership.
• Proactively identify opportunities within current business processes that can be streamlined, automated, or enhanced through modern digital tools.

Vendor & Partner Management

• Manage relationships with external technology vendors, software providers, and consulting partners to ensure the successful delivery of digital solutions.
• Collaborate with procurement and IT governance teams to evaluate, select, and onboard third-party technology platforms.
• Monitor vendor performance, ensuring that project deliverables, timelines, service level agreements (SLAs), and budget allocations are strictly met.

Qualifications & Experience

• Education: Bachelor's degree in Business, Information Technology, Project Management, or a related field.
• Professional Experience: 5-8 years of professional experience, including a proven track record of managing complex, technology-focused projects in a global or matrixed organization.
• Methodologies: Strong familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall).
• Technical Aptitude: Comfortable working alongside data, AI, and automation engineers. Experience with collaboration and PM tools (e.g., Smartsheet, Jira, Azure DevOps) is highly preferred.
• Soft Skills: Resourceful problem-solver, highly adaptable to change, with exceptional interpersonal and communication skills.

Location:

On-site -Warsaw, POL

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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