Global Customer Operations Specialist - Hybrid role

Zimmer Biomet; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Job summary

A prominent medical technology company in Warsaw seeks a Global Customer Operations Specialist. You will manage the Order to Cash process and provide supply chain support to international customers. The ideal candidate will have at least 2 years of experience in Supply Chain and strong communication skills. This role offers opportunities for professional growth within a collaborative team environment.

Qualifications

• 2+ years of relevant work experience in Supply Chain.
• Fluent in English; knowledge of another European language is a plus.
• Ability to quickly learn new systems and tools.

Responsibilities

• Administers the Order to Cash process.
• Executes cross-functional communications and activities.
• Processes customer inquiries and coordinates support.

Skills

Oral and written communication skills

Multi-tasking

Customer orientation

Analytical assessment

Technical skills in Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

SAP

Power BI

Job description

What You Can Expect

The GBS Global Customer Operations Specialist provides support to international customers as well as the Global Supply Chain organization. Ensures that all proper service is provided to Zimmer Biomet entities, Third Party customers with activities such as order management, inventory control, communication and other related tasks.

How You'll Create Impact

• Administers the Order to Cash process (order, delivery and shipment creation).
• Executes cross functional communications and coordination activities.
• Collects and analyzes data and generates standardized reports through various tools.
• Processes customer inquiries and coordinates with other functions to support.
• Deals with returns, complaints and escalations.
• Provides distribution history and shipped items data.
• Ships according to customer rules and preferences.
• Handles escalations when needed.
• Deals with backorder management.
• Hosts and leads recurring coordination meetings with stakeholders.
• May be designated to support specific region based on volume and/or complexity.
• Support cross functional process improvement initiatives and projects.
• Miscellaneous duties as needed.

What Makes You Stand Out

• Candidates must have excellent oral and written communication skills.
• Ability to multi-task, handle multiple priorities.
• Responsible for understanding and conforming to the Company Quality system as it applies to the specific activities being performed.
• Ability to apply good judgment skills as needed to determine when to escalate.
• Participate in proactive team efforts to achieve departmental and company goals.
• Ability to collaborate cross functionally with other departments and with a variety of corporate team members.
• Ability to analyze situations and resolve problems.
• Problem solving and analytical assessment capability.
• Strong customer orientation and high degree of professionalism is required.
• Accuracy, attention to detail and timely follow through are critical.
• Knowledge of Microsoft Office suite (e.g. Excel, Word, PowerPoint, Outlook).
• Ability to quickly learn new systems and tools (e.g. SAP, Power BI, and Smartsheet).
• Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment.
• Ability to perform other duties, as assigned.

Your Background

• High School Diploma or equivalent (advanced education is a plus).
• 2+ Years of relevant work experience in Supply Chain.
• Ability to read, write and speak English fluently.
• Ability to speak any other European language is a plus.

Travel Expectations

Less than 5%

EOE/M/F/Vet/Disability