Global Client Services Manager

Conectys; Poland; On-site; PLN 70,000 - 90,000; Full time

Job summary

A leading BPO company in Poland is seeking a Global Client Services Manager to oversee client relationships and ensure satisfaction throughout the client lifecycle. The ideal candidate will have a strong background in BPO, strategic financial management, and client-focused service delivery. This role involves leading onboarding processes and managing account performance, making it essential for individuals who excel in client partnership and operational strategy.

Qualifications

• Background in BPO, Outsourcing, or Telecom with knowledge of operations.
• Strong commitment to understanding client needs.
• Ability to anticipate risks and identify growth opportunities.

Responsibilities

• Lead client onboarding and enablement for smooth transitions.
• Manage ongoing client relationships to drive satisfaction.
• Accountable for financial health and performance of accounts.

Skills

BPO industry experience

Client focus

Strategic planning

Financial management

Commercial management

Job description

Head of Talent Acquisition & Employer Branding

We’re looking for a Global Client Services Manager to join our dynamic team. As a Global Client Services Manager you will be responsible for the client relationship for the assigned accounts and manage the accounts in your portfolio throughout the client lifecycle (onboarding to continuous improvement) ensuring clients satisfaction, continuous service improvement and portfolio growth.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Lead client onboarding and enablement, ensuring a smooth transition, training on tools and processes, and early client engagement.
• Collaborate with clients to understand their business needs and partners with internal teams (Operations, IT, etc.) to ensure solutions are designed and implement for the needs to be met or exceeded;
• Manage ongoing client relationships through regular check-ins, proactive support, and sharing of best practices to drive satisfaction and retention.
• Be accountable for the financial health and performance of the accounts in the assigned portfolio
• Defines account-specific policies and processes in line with Conectys standards and contractual requirements.
• Design and implement tailored business strategies that align with both Conectys' goals and the unique business objectives of each client

What will make you successful for the role:

• Industry Experience: Background in BPO, Outsourcing, Telecom environments with knowledge of service operations and account management
• Client Focus & Service Orientation: Demonstrates a strong commitment to understanding and catering to client needs, ensuring solutions exceed expectations and build long-term partnerships.
• Strategic Planning: Able to align account goals with business strategy and to anticipate risks and identify growth opportunities.
• Financial Management: Oversees account profitability, cost control, and financial forecasting.
• Commercial Management: Understands client contracts, revenue models, and expansion opportunities, and can effectively manage commercial relationships.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.