German Speaking Technical Support Specialist

Kats Recruitment; Katowice; On-site; PLN 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is looking for a German-Speaking Technical Support Specialist in Katowice, Poland. The successful candidate will handle technical issues for German-speaking customers with full training provided. This role offers a stable employment contract, competitive salary, and great benefits in a modern, multicultural office environment.

Benefits

Private medical insurance

Regular team-building events

Clear development opportunities

Qualifications

• Confident and natural communication in German.
• Ability to work step-by-step in problem-solving.
• Previous customer service or technical support experience is a plus.

Responsibilities

• Handle inbound calls from German-speaking customers.
• Support issues related to repairs, warranties, parts and minor technical faults.
• Log interactions in CRM tools and track status of cases.

Skills

Fluent German (C1)

Logical problem-solving mindset

Customer-oriented attitude

Job description

German-Speaking Technical Support Specialist | Poland (Katowice)

️ German Speaker | Technical Support Specialist

Kats Recruitment Where Technical Talent Meets Global Roles.
Join a top global customer-experience & technology-services provider operating from Katowice, Poland. In this role youll support German-speaking customers with technical issues, repairs and warranties full training provided, no engineering degree required.

Key Responsibilities

• Handle inbound calls from German-speaking customers.

• Support issues related to repairs, warranties, parts and minor technical faults.

• Diagnose problems remotely, guide customers through troubleshooting steps.

• Recommend appropriate products or services based on customer needs.

• Log interactions in CRM tools, follow workflows and track status of cases.

• Collaborate with engineering/field teams when escalation is needed.

Your Profile

• Fluent German (C1) confident, natural communication.

• Logical, problem‑solving mindset with ability to work step‑by‑step.

• Positive, customer‑oriented attitude.

• Previous customer service or technical support experience is a plus (but not mandatory).

• EU passport or EU work permit / eligible to work in Poland.

• Based in or willing to relocate to Katowice, Poland, for on‑site work.

What Youll Get

• Stable employment contract in Poland (Umowa o Pracę) with full benefits.

• Competitive salary package reflective of technical‑support roles in the Polish market.

• Full onboarding training you wont be thrown in the deep end.

• Modern office environment in Katowice, part of an international, multicultural team.

• Benefits including MyBenefit cafeteria system, private medical insurance, regular team‑building and supportive culture.

• Clear development opportunities: move into senior support, specialist or technical‑team tracks.

• Candidate‑focussed support from Kats Recruitment throughout your journey.