German & English Speaking Customer Supporter

Frisbii GmbH; Województwo pomorskie; Hybrid; PLN 127,000 - 171,000; Full time

Job summary

A growing SaaS company is looking for a Customer Supporter to join their team in Poland. This role involves supporting German-speaking clients primarily via email, assisting with onboarding, and updating support documentation. The ideal candidate is fluent in German and English and has strong communication skills. Flexible working options and a competitive salary package are offered in a collaborative environment.

Benefits

Competitive salary package

Flexible workplace

Lunch arrangement

Modern equipment

Qualifications

• Fluent in German and English (spoken and written).
• Experience in customer support or e-commerce is a plus.
• Proactive and flexible mindset.

Responsibilities

• Support customers via email using Salesforce Service Cloud.
• Assist new clients during onboarding.
• Update help center and support content.

Skills

Fluent in German

Fluent in English

Strong communication skills

Experience with common IT tools

Solution-oriented mindset

Customer care talent

Tools

Salesforce Service Cloud

Slack

Jira

Job description

Overview

Do you want to work in a fast-growing SaaS company that’s on its way to becoming the leading subscription management and billing platform in Europe? At Frisbii, we help subscription-based businesses manage their customer lifecycle efficiently, optimize revenue streams, and scale sustainably. Backed by private equity and expanding rapidly across Europe, we’re building a modern and agile platform that makes subscription management simple, reliable, and future-proof. This is your chance to join our Customer Support team and have a direct impact on how businesses across Europe use our platform. As a Customer Supporter, you’ll be the first point of contact for primarily our German-speaking customers, ensuring they receive excellent service throughout their journey with Frisbii. Your main tasks will include:

Responsibilities

• Supporting customers primarily via email through our support tool (Salesforce Service Cloud)
• Assisting new clients during onboarding, making sure they get the best possible start.
• Becoming an expert in the Frisbii platforms so you can act as a trusted advisor.
• Updating our help center, FAQs, and support content.
• Collaborating with product and tech teams by sharing customer insights.
• Helping optimize support processes and suggesting improvements.
• We use Salesforce Service Cloud, Slack, Jira, and other modern tools to make sure you have everything you need to succeed. The learning curve will be steep, but you won’t be bored - and you’ll always have a supportive team by your side.

What We’re Looking For

• Fluent in German and English (spoken and written).
• Strong communication skills with a friendly and professional tone.
• Experience with common IT tools (Slack, Jira, CRM systems, etc.).
• Solution-oriented, proactive, and flexible mindset.
• A natural talent for customer care and problem-solving.
• Interest in SaaS, e-commerce, and subscription businesses.
• Previous experience in customer support or e-commerce is a plus, but not required. Most important is that you are passionate about delivering great service, taking ownership, and enjoying working as part of a team.

What We Offer

• A competitive salary package.
• A flexible workplace with opportunities to work from home.
• Lunch arrangement
• Modern equipment (Mac or Windows)
• A growing international SaaS company with ambitious goals.
• A great team that’s passionate about tech, subscriptions, and customer success.
• A chance to put your fingerprint on how we do support and help shape the customer journey at Frisbii.
• A fun and collaborative working environment where we take our work seriously, but also know how to enjoy ourselves.

If you’re ready to grow with us and help shape the future of subscription billing in Europe, we’d love to hear from you!