German Customer Support Specialist – Onsite Szczecin

Kats Recruitment; Województwo zachodniopomorskie; On-site; PLN 30,000 - 40,000; Full time

Job summary

A leading recruitment agency seeks a qualified German-speaking Customer Support Specialist for their multilingual team in Szczecin, Poland. The successful candidate will provide excellent customer support in German and English, handle inquiries via email and chat, and contribute to effective problem-solving. This role offers full-time employment, training, modern office facilities, and opportunities for career advancement.

Benefits

Private healthcare

Life insurance

MyBenefit monthly budget

MultiSport card

Comprehensive onboarding and training

Qualifications

• Experience in customer support is essential.
• Availability to work full-time on-site in Szczecin.
• EU work permit or eligibility is required.

Responsibilities

• Deliver written customer support in German via email and chat.
• Investigate and resolve customer issues effectively.
• Process manual refunds and handle complaints.

Skills

Fluent German (C1)

Fluent English (C1)

Analytical skills

Problem-solving skills

Strong communication skills

Typing speed of 150+ keystrokes per minute

Job description

A leading recruitment agency seeks a qualified German-speaking Customer Support Specialist for their multilingual team in Szczecin, Poland. The successful candidate will provide excellent customer support in German and English, handle inquiries via email and chat, and contribute to effective problem-solving. This role offers full-time employment, training, modern office facilities, and opportunities for career advancement.