German Customer Support Specialist in Lublin

Cross Border Talents; Lublin; On-site; PLN 36,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Meal allowance

Collaborative office environment

Job summary

A customer service company in Lublin is seeking a Customer Support Specialist to provide exceptional support for clients, particularly in the sports sector. The ideal candidate will be fluent in German and possess strong communication skills. This role offers a competitive salary, performance bonuses, and meal allowances, fostering a supportive work environment.

Qualifications

• Fluent in German with C1/C2 proficiency.
• 0-1 year experience in customer support is acceptable.
• Strong communication and leadership skills required.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Provide top-tier support via various channels.
• Assist with technical concerns and account management.
• Build strong client relationships and ensure satisfaction.
• Address customer inquiries, feedback, and concerns with efficiency and professionalism.
• Build strong client relationships through clear and effective communication.
• Uphold company policies while ensuring a seamless customer experience.
• Identify opportunities for process improvements to enhance service quality.

Skills

Fluent in German (C1/C2 level)

Leadership skills

Analytical skills

Communication skills

Eagerness to learn

Job description

German Customer Support Specialist in Lublin

About the job German Customer Support Specialist in Lublin

Take Your Career to the Next Level!

We’re looking for a dynamic and customer-oriented Customer Support Specialist to join our forward-thinking team. If you thrive in fast-paced environments, enjoy helping others, and have a friendly, adaptable approach, this role is perfect for you!

Role Overview:

As a Customer Support Specialist, you will be the first point of contact for customers, handling inquiries across phone, chat, email, and social media. You’ll assist with account management, technical support, and financial matters, playing a key role in enhancing customer satisfaction and improving processes.

Key Responsibilities:

• Provide top-tier support via phone, chat, email, and social media
• Assist with account setup, verification, logins, financial transactions, and technical concerns
• Offer expert guidance, particularly to clients in the sports sector
• Address customer inquiries, feedback, and concerns with efficiency and professionalism
• Build strong client relationships through clear and effective communication
• Uphold company policies while ensuring a seamless customer experience
• Identify opportunities for process enhancements to improve overall service quality

Requirements:

• Fluent in German (C1/C2 level)
• EU Citizenship or Polish Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Eager to advance in your customer support career? Apply now—we're excited to connect with you!