Fund Order Services Analyst

STATE STREET CORPORATION; Kraków; Hybrid; PLN 61,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Premium life insurance package

Gold medical package

Employee savings plan

Language classes

Soft skills training

Development sessions with a mentor

Job summary

State Street Corporation in Kraków is seeking a Fund Order Services Analyst to support quality service for assigned clients, contributing to the team on technical matters and client inquiries. You will help ensure accurate fund administration and reporting, working within a hybrid model.

The role requires strong English, numeracy, and a proactive, collaborative mindset, with responsibilities spanning data maintenance, order monitoring, and client communications.

Qualifications

• Numeracy and literacy skills required.
• Excellent English; German is an advantage.
• High attention to detail and accuracy.
• Ability to perform under strict client deadlines.
• Willingness to learn quickly and work in a team.

Responsibilities

• Create, maintain and amend Static Data in the system following launches, product changes and inquiries.
• Monitor the processing of transaction orders.
• Contact external Transfer Agents and vendors on transactions progress.
• Create and send specific Client Reports.
• Provide necessary support and information to clients and internal queries.
• Maintain high level of control and monitoring of system applications and workflows.
• Stay updated with market practices, procedures, and internal changes.
• Participate in departmental ad-hoc projects and propose process improvements.
• Resolve review points and keep the team informed of progress.
• Build and maintain good relationships with internal clients and colleagues.
• Commit to personal development and training.

Skills

Numeracy

Attention to detail

English

German (advantage)

Communication

Teamwork

Ownership

Accuracy

Learning quickly

Initiative

Education

University student/Graduate (preferred)

Tools

Spreadsheets

Word processing

Job description

Who we are looking forThe Fund Order Services Analyst is an integral member of the Team responsible for delivering quality service to assigned clients of the team. He/She must contribute to the team on technical matters in both quality of service and communication with internal clients and other supporting departments. The Fund Order Services Analyst is required to solve problems and provide assistance to the other Fund Order Services Analyst . Achieving quality of service is a team effort and the Fund Order Services Analyst needs to function at all times as a team player and ensure that other members of the team do so too.Purpose Of Role:The Fund Order Services Analyst is an integral member of the Team responsible for delivering quality service to assigned clients of the team. He/She must contribute to the team on technical matters in both quality of service and communication with internal clients and other supporting departments. The Fund Order Services Analyst is required to solve problems and provide assistance to the other Fund Order Services Analysts and Specialists. Achieving quality of service is a team effort and the Fund Order Services Analyst needs to function at all times as a team player.Responsibilities:As Fund Order Services Analyst you will:• Create, maintain and amend Static Data in the system following the relevant launches, product changes and inquiries• Monitor the processing of transaction orders• Contact external Transfer Agents and vendors on transactions progress• Create and send specific Client Reports• Provide necessary support and information according to the clients’ and internal queries• Maintain high level of control and monitoring of system applications and work flow.• Keep up-to-date with all changes in the market practices/procedures/new technology as well as internal changes within SSB• Be involved in departmental ad-hoc projects.• Make recommendations for changes to processes and procedures.• Resolve review points highlighted by Fund Order Services Specialists and team supervisor and ensure they are kept informed of progress.• Establish and maintain good working relationships with internal clients and colleagues.• Take responsibility for personal development and trainingSpecific Qualifications / Skills:• Numeracy / literacy skills• PC literate and competent in use of spreadsheets and word processing• An understanding of fund administration is required• Excellent English; knowledge of German is an advantage• High attention to details• Taking ownership and initiative• Ensuring accuracy and quality• Providing outstanding service• Effective communication• Displaying insight & influence• Fostering collaboration and teamwork• Ability to perform effectively within strict client deadlines• Ability to learn quickly and work in a team environmentLevel Of Education:University Students or Graduates (preferred)Previous Level of Experience: Previous experience in financial industry preferred but not essential.Business Knowledge, Breadth of Expertise Develops an understanding of the team structure and remit, not expected to have a breadth of expertiseWe offer:Interesting processHybrid working model- split between working from home and working from the office.Employee savings planPremium life insurance packageGold medical packageInternational operating environmentLanguage classesSoft skills trainingTechnical workshopsDevelopment sessions with a mentor,Diversity of opportunities across a range challenging and highly complex activitiesTechnical or leadership career pathwayPlease note: This role requires hybrid work (3days/week minimum in office)Minimum Salary:zł68,004 AnnualThe minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.We Offer:Permanent contract from day oneAdditional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)Gold Medical Package for employees and their families (partner and children)Premium life insurance package and private pension planWide range of soft skills training, technical workshops, language classes and development programsOpportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choiceVariety of well-being programsAdditional benefits available depending on the seniority of the roleAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementState Street's Speak Up LineZałącznik do standardu Whistleblowing i Speak Up SSBI GmbH dla Oddziału w Polsce