FS Pool Coordinator

Wärtsilä; Województwo pomorskie; On-site; PLN 60,000 - 90,000; Full time

Job summary

Wärtsilä in Gdańsk, Poland, is seeking a Field Service Pool Coordinator to join the Parts and Field Service team on a permanent basis. You will coordinate resources, liaise with Field Service Engineers, and monitor progress to meet project timelines.

The ideal candidate has higher technical education (marine/mechanical/electrical), knowledge of marine propulsion systems, sharp attention to detail, proactivity, and fluency in English.

Qualifications

• Higher technical education in a related field.
• Knowledge of marine propulsion systems and service operations.
• Fluent English communication, both written and verbal.

Responsibilities

• Coordinate intra-group orders and allocate resources for field work.
• Prepare service orders with scope of work, location, and travel details.
• Brief and debrief Field Service engineers on safety and job specifics.
• Act as primary contact for customers during field work.
• Update internal systems and monitor progress and invoicing.

Skills

Attention to detail

Proactive problem-solving

Multi-tasking

English fluency

Resource coordination

Education

Higher technical education (Marine/Mech/Energy/Electrical)

Tools

SAP

Job description

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for an enthusiastic Field Service Pool Coordinator to join our skilled team. The role is offered as a permanent contract and will be based in Gdańsk, Poland.

What will you be doing?

As a Field Service Pool Coordinator, you will play a crucial role in supporting our Parts and Field Service business. Your daily work will involve maintaining regular communication with internal stakeholders and Field Service Engineers to provide support and monitor progress, collaborating with job leaders to ensure efficient allocation of resources and adherence to project timelines.

• Coordinate Intra Group orders according to internal procedures and customer requirements, as well as Wärtsilä Quality, Health, Safety, and Environmental guidelines.
• Prepare service orders by collecting all necessary details from internal and external customers, including scope of work, documentation, place of work, and travel arrangements.
• Coordinate the assignment of personnel to specific work orders.
• Conduct briefing and debriefing sessions with Field Service engineers, discussing safety aspects (JSA) and job details.
• Assist Field Service engineers during job execution.
• Act as the main contact person for internal and external customers during the work.
• Monitor work progress and duration regularly.
• Update internal systems (SWF, Planning Board, etc.).
• Ensure timely invoicing of work orders.
• Verify and approve service work reports and working hours in the system.
• Approve travel expenses.
• Close service orders in the system and invoice according to internal procedures.
• Provide assistance in case of rework, including root cause analysis and cross-country negotiation with the customer.

The below will enable you to succeed in this role:

• Higher technical education, preferably in Marine Engineering, Mechanical Engineering, Energy Engineering, Electrical Engineering, or a related technical field.
• Understanding of marine propulsion systems, marine engines, power plant equipment, and related service operations.
• Attention to detail and a structured approach to work.
• Proactive, solution-oriented, and resourceful approach to problem-solving.
• Ability to manage multiple tasks simultaneously and prioritize them effectively.
• Positive attitude towards learning, development, and utilizing new tools.
• Proficiency in SAP will be considered an advantage.
• Fluency in English language skills, both verbal and written.

Why you and us?

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Last application date: 07/09/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.