Front Office Deputy Manager

Hotel Co 51; Gdynia; On-site; PLN 120,000 - 180,000; Full time

Job summary

A growing European hotel operator is seeking a Front Office Deputy Manager for the Courtyard by Marriott in Gdynia. The role involves supervising front office operations, enhancing guest satisfaction, and implementing brand standards. Candidates should have a minimum of 2 years of management experience in the hotel sector, excellent Polish and English language skills, and a strong solution-oriented approach. This full-time position offers competitive benefits such as health packages and discounted hotel rates.

Benefits

LuxMed health package

Workplace meals

Discounted room rates

Discount on Food & Beverages

Pension scheme

Qualifications

• Ability to find solutions in response to everyday hotel challenges.
• Knowledge of hospitality KPIs.
• Experience in Front Office department as manager.

Responsibilities

• Supervise and coordinate Front Office Department tasks.
• Maintain relations with hotel guests and monitor satisfaction.
• Implement and maintain hotel brand standards.

Skills

Good organization of work

Empathetic and open attitude

Dynamic in action

Solution-oriented

Broad interest in the hotel industry

Good knowledge of Polish

Good knowledge of English

Education

Minimum 2 years management experience

Tools

Opera PMS

Excel

Outlook

PowerPoint

Job description

Front Office Deputy Manager– Courtyard by Marriott Gdynia

This position is based on a full-time contract. Energetic multitasker who leads from the front to maintains a smooth front office operation and inspires their team to overdeliver for guests by working hard and having fun. Maintains high standards for our guests, has an eye for detail, as well as a sound business understanding. Builds relationships with key partners and welcomes activity into the hotel by bringing the Courtyard brand to life creating relaxed environment that makes guests feel at home.

Main Tasks And Responsibilities

• Supervising and coordinating the work hotel Front Office Department – support of the Front Office Manager
• Maintaining good relations with hotel guests along with responding to their needs and opinions / monitoring guests satisfaction
• Implementation and maintenance of hotel chain and brand standards
• Cooperation with all hotel departments and within the structure of the company and hotel chain, including:
• verification of the correctness of individual reservations and rooms allocations
• making daily and monthly settlements / verifying the compliance of transactions
• recruitment, motivation, training, graphics, working time settlement
• assisting in forecasting revenues and costs and monitoring them
• verification of the correct operation of front office systems, tools and equipment / reporting faults
• implementation of hotel chain projects as part of tasks assigned to Front Office & Reservation Departments
• participation in hotel events organized for the guests
• Participation in rotational managerial duties
• Performing tasks delegated by Front Office Manager
• Cooperation with hotel business partners as well as contractors and service providers

We’re looking for someone with element, which is all of these things:

• Good organization of own work, ability to hierarchize tasks to be performed, dynamic in action
• Representing an empathetic and open attitude to people, being visible
• Ability to find solutions in response to everyday hotel challenges
• Broad interest in the hotel industry, focus on development and willingness to expand knowledge
• Have high energy and a fearless do-it-yourself attitude
• Very good knowledge of spoken and written Polish and English (other foreign languages will be an advantage)

Useful Experience

• Must have minimum 2 years management experience in hotel industry and/or within Front Office department
• Knowledge of hotel systems, including mainly Opera PMS (knowledge of Marriott chain systems and hotel benchmarking systems will be an additional advantage)
• Very good knowledge of spoken and written English (other foreign languages will be an advantage)
• Computer and Office program skills (including efficient use of Excel, Outlook, PowerPoint tools)
• Knowledge of concepts and terms from the hospitality industry and demonstrating basic knowledge of hospitality KPIs
• Good organization of own work, ability to hierarchize tasks to be performed, dynamic in action
• Representing an empathetic and open attitude to people, being visible
• Ability to find solutions in response to everyday hotel challenges
• Broad interest in the hotel industry, focus on development and willingness to expand knowledge

BENEFITS FOR YOU!

• Benefit packages: LuxMed, BenefitSport
• Workplace meals
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Pension scheme/PPE
• CRS activities

*a personality assessment can be part of the recruitment process*

Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Norway and Poland) and expanding its reach with new properties in key markets.

Courtyard by Marriott is the hotel brand of choice for trailblazing guests who are inspired by a passion to do great things. With more than 1,200 locations in 60 countries and territories, Courtyard is passionate about empowering its guests and serving the needs of travelers everywhere, no matter the purpose of their trip.

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories.