Freelancer Medical Customer Service Representative - Poland (Polish)

Clariness; Warszawa; On-site; PLN 30,000 - 120,000; Part time

Job summary

A healthcare innovator is seeking a representative to manage clinical trial sites in Warsaw, Poland. This role involves screening patients and serving as the main contact for outreach, with an emphasis on supporting doctors and providing exemplary customer service. Applicants should be fluent in Polish and English, with a background in nursing or the medical field preferred. This is a freelance, project-based position offering the chance to make an impactful contribution in healthcare.

Qualifications

• Experience in handling customer requests via phone and email.
• Understanding of medical topics.
• Initial experience in a Call Center is a plus.

Responsibilities

• Be the contact person for patients.
• Screen patients with a strict screener.
• Help connect doctors and patients.

Skills

Polish (mother-tongue)

English

Customer service experience

Organizational skills

Communication skills

Education

Experience as a Nurse, CRA, or in the medical field

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Responsibilities

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Profile

• You speak Polish (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers' requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest? Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal.