Fraud Operations Analyst

U.S. Bank; Poland; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading financial institution in Poland is seeking a qualified candidate to monitor account activities and prevent fraudulent transactions. The role requires effective communication skills and proficiency in using Microsoft Office applications, with a focus on customer service and internal collaboration. Ideal applicants will have relevant experience in financial transactions and problem-solving.

Benefits

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Sick and Safe Leave

Qualifications

• Typically three to five years of related work experience.
• Proficient in identifying fraudulent transactions.

Responsibilities

• Monitor account activity to identify fraudulent financial transactions and violations.
• Secure accounts to prevent losses.
• Work with internal departments to validate that charges are authorized.
• Resolve customer service issues or fraudulent activity with merchants.
• Maintain merchant processing statistics and records.

Skills

Ability to interpret technical and administrative instructions

Experience with loss mitigation

Effective verbal and written communication skills

Proficient computer navigation skills

Education

High school diploma or equivalent

Technical or trade school certificate in business or computer science preferred

Tools

Microsoft Office applications

Job description

Overview

At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better financial decisions and supporting communities to grow and succeed. A career with U.S. Bank offers opportunities to explore what makes you thrive at every stage of your career—try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Monitors account activity to identify fraudulent financial transactions and violations. Secures accounts to prevent losses. Works with internal departments to validate that charges are authorized. Works with merchants to resolve customer service issues or fraudulent activity. Maintains merchant processing statistics and records.

Responsibilities

• Monitor account activity to identify fraudulent financial transactions and violations.
• Secure accounts to prevent losses.
• Work with internal departments to validate that charges are authorized.
• Work with merchants to resolve customer service issues or fraudulent activity.
• Maintain merchant processing statistics and records.

Basic Qualifications

• High school diploma or equivalent
• Typically three to five years of related work experience

Preferred Skills/Experience

• Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situation
• Experience with loss mitigation
• Effective verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Technical or trade school certificate in business or computer science preferred

Schedule

Training Schedule: M-F, 8:00am – 4:30pm CT (Nov 10th-Dec); Regular Schedule: M-F, 4:30pm – 1:00am CT

We are hiring in the following locations

• Arizona
• Florida
• Minnesota
• North Dakota
• Ohio
• Oregon

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That\’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including fair chance ordinances and related acts. Some positions may be subject to FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.