Fitbit Products Support Specialist with Polish and English

TELUS Digital; Białystok; Remote; PLN 120,000 - 180,000; Full time

Job summary

A technology and health company is seeking a Fitbit Customer Support representative fluent in Polish. This role involves helping users via calls and tickets, solving device questions, and identifying issues. The position offers relocation support for candidates outside Bulgaria, flexible hours, and a range of benefits, including health insurance and gym classes.

Benefits

Relocation assistance

Flexible working hours

Attractive salary

Fully paid training

Career development opportunities

Health insurance

Transportation allowance

Gym and wellness perks

Responsibilities

• Help users with issues via tickets or calls.
• Provide solutions to device use questions.
• Identify trending issues from users and communicate with supervision.
• Work with a team of customer-friendly colleagues.

Skills

Fluency in Polish language

Good command of English (B1)

Basic understanding of iOS and Android OS use/features

Demonstrating empathy

Desire to help customers and be a team player

Result-oriented

Friendly and outgoing personality

Job description

Overview

Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate if you are located outside of the country.

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with Polish, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you

• Fluency in Polish language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

In return, we offer:

• Relocation assistance to candidates located outside of Bulgaria
• Flexible working hours options
• Attractive salary
• Fully paid training
• Stable job and career development opportunities: continuous product support, coaching, and personal skill courses
• Special Discounts and Offers (Food vouchers, Multisport cards)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation and billiard relax areas)
• Employee referral bonuses & Recognition programs

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria delivers a next-generation digital solution to enhance the Customer Experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 70,000 members worldwide and with over 4,200 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.