Export Specialist Customer Service - Temporary

Physiol; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading surgical ophthalmic business is seeking a Customer Service Specialist based in Kraków, Poland. This role involves managing customer inquiries and ensuring efficient processing of export orders. Candidates should have a minimum of three years of relevant experience and strong ERP knowledge. The company promotes collaboration while staying committed to delivering quality services.

Qualifications

• Minimum 3 years Customer Service and export experience.
• Ability to establish and maintain effective working relationships.
• Ability to use positive language and balance multiple priorities.

Responsibilities

• Process orders through their various stages accurately.
• Manage queries and customer communication with indirect customers.
• Ensure timely dispatch of deliveries with appropriate documentation.

Skills

Knowledge of ERP and CRM systems

Strong communication & interpersonal skills

Ability to manage customers and multiple priorities

Experience working with export documentation

Job description

Working with BVI indirect (Export & European distributors) customers by providing timely, relevant information, resolving questions, responding to complaints and going the extra mile to engage with customers whilst performing duties in an efficient professional and courteous manner.

Purpose: Ensure you are organised and focused to process important data such as order entry, invoicing, customer creation and stock allocation in a fast-paced environment where you will need to be self-sufficient and perform duties in an efficient professional and courteous manner. Building sustainable relationships of trust through open and interactive communication both internally & externally.

Key Responsibilities

• Process orders through their various stages, return authorisations and credit note requests timely & accurately in relevant ERP.
• Work with our indirect customers (Europe & Export) managing queries and customer communication, to ensure successful dispatch of deliveries.
• Ensure orders dispatching to export locations are sent with appropriate checks (e.g., registrations) and Export documentation appropriate to that location.
• Work with internal stakeholders to manage issues to ensure deliveries are sent.
• Prioritise workload, organise own time so that deadlines are met and enquiries are answered promptly or passed to the appropriate person.
• Process customer invoices, following procedures closely and ensuring fast and accurate turnaround.
• Perform other administration duties, based around order to cash cycle as shared by manager.

Qualifications

• Knowledge of ERP and CRM systems, in order to cash.
• Experience working with export documentation for shipping outside of Europe and export customers orders and deliveries.
• Ability to use positive language and balance multiple priorities.
• Ability to establish and maintain effective working relationships with coworkers, managers and customers.
• Previous experience working with exporting customer orders and deliveries.
• Strong communication & interpersonal skills.
• Ability to manage customers and multiple priorities.
• Minimum 3 years Customer Service and export experience.

Company

BVI is refocusing the future of vision. As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver (Knives and Blades), Visitec (Cannulas), Malosa (Single-Use Instruments), Vitreq (Vitreoretinal Surgical Products) and PhysIOL (Premium IOLs), and spans more than 90 countries. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com