Expert Services Engineer Customer New Product Introduction

Adtran; Gdynia; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading telecommunications company in Gdynia is seeking an Expert Services Engineer for Customer New Product Introduction. This role involves introducing new features in Access & Aggregation products, coordinating global support, and providing training. The ideal candidate has over 10 years of telecom experience, strong communication and analytical skills, and is fluent in English. A hybrid work model is offered, along with competitive benefits.

Benefits

Stable employment conditions

Flexible working hours

English lessons during working hours

Private Health Care

Multisport Card

Qualifications

• 10+ years of experience in telecoms technology.
• Excellent knowledge and working experience in Adtran Access & Aggregation.
• Fluent in English.

Responsibilities

• Introduce new features for BBA products.
• Coordinate and support early customer demos and trials.
• Establish yourself as the key contact for product-specific questions.

Skills

Telecoms technology

Project management

Communication skills

Presentation skills

Analytical approach

Education

Technical degree in Electronics or Telecommunication

Job description

Expert Services Engineer Customer New Product Introduction page is loaded## Expert Services Engineer Customer New Product Introductionlocations: Gdynia, Poland: Adtran Huntsville HQtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R004685**Welcome!**Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!The Expert Services Engineer Customer New Product Introduction (CNPI) will be responsible for the introduction of product releases of Access & Aggregation products like SDX-OLT, SDX-Aggregation, Mosaic Cloud Platform (MCP), Activator, M1, G.Fast and further new products in the Broadband Access (BBA) area.The focus is on introducing new features to customers and to the Services teams. You will work hand in hand with colleagues in CNPI but as well with Product (Line) Management, designers, R&D, and SVT to develop the product knowledge and to generate training material. You will educate Services teams worldwide and provide early customer demos.**Responsibilities*** Introduction of new features for BBA products* Technical gateway from Services to other departments for all “What is new”* Deliver new products from Adtran Engineering to internal and external customers* Enable the Services teams globally on new products/technologies* Coordinate and support early customer demos and trials on new product releases, and provide customer feedback to R&D/PLM/SDA* Drive customer usability and maintainability over the entire product lifecycle, agree features with Product (Line) Management and Engineering* Contribute to the Release Project Team during the entire lifecycle* Identify equipment, tooling and skill requirements for new releases* Verify fix readiness for customer reported defects with PSS/R&D* Prepare lifecycle milestone review meetings and align with the CNPI director* Establish yourself as the key contact for all product and service specific questions from internal customers* Upload software releases to the Customer Portal**Requirements*** 10y+ experience in telecoms technology* Excellent knowledge and working experience in Adtran Access & Aggregation* Technical degree in Electronics or Telecommunication is desired* Excellent project management, communication, and presentation skills* Having a good network with other departments and willingness to enlarge it day by day is a great advantage* Ability to approach topics analytically* Ability to explore high priority topics and drive them forward* Fluent in English* Ability and willingness to travel worldwide for business activities like enabling classes and early customer demo support**Compensation and Benefits for the site in Poland*** Stable employment conditions based on an employment contract (turnover rate below 4%)* 1 additional vacation day for all, and 1 extra after 10 years being with us* Flexible working hours and hybrid work (presence in the office in Gdynia 3 days a week)* English lessons during working hours* Internal training program to support your training needs* Paid employee referral program* Multisport Card* 3% employer contribution to PPK* Private Health Care at Medicover (extended package for employees and possibility to enroll family members)* Strong collaborative and friendly work culture* Access to various sports activities and events* Modern office (well-equipped gym and playroom) close to the SKM/PKM stations