Expert Digital Product & Service Designer - RDT Workforce Enablement

F. Hoffmann-La Roche AG; Warszawa; Hybrid; PLN 158,000 - 294,000; Full time

Benefits offered by this job

Annual bonus

Dedicated training budget

Recharge Fridays

Take Time for Charity

Private healthcare

Stock purchase

Job summary

Roche is seeking an Expert Digital Product & Service Designer to drive user experience across complex initiatives within the RDT Workforce Enablement area. You will shape UX strategy, mentor designers, and partner with Product Management, IT Leads, and business owners to deliver evidence-based UX outcomes.

Based in Warsaw, you will contribute to a global UX community, apply advanced methodologies, and influence business decisions while delivering measurable improvements in user satisfaction and

Qualifications

• Extensive experience leading the UX/CX for complex initiatives, projects, or products from concept through to successful implementation.
• Proven track record of navigating and effectively resolving highly complex and ambiguous UX challenges with pragmatic solutions.
• Demonstrated experience proactively managing stakeholder expectations and cultivating robust, trusting relationships throughout the project lifecycle to influence design and business decisions.
• Experience actively mentoring and developing other designers to foster their professional growth.

Responsibilities

• Navigate and resolve highly complex UX challenges with pragmatic solutions.
• Lead UX initiatives within assigned scope and mentor others.
• Collaborate with Product, IT leads, and Business Process Owners to align strategic direction.

Skills

UX design

Prototyping

User research

Agile methods

Stakeholder management

Mentoring

Tools

Design tools

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position Expert Digital Product & Service Designer - RDT Workforce Enablement

As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.

Accountability/Problem Solving

Demonstrates a consistent ability to navigate and effectively resolve highly complex and ambiguous UX challenges with pragmatic solutions Possesses and applies an advanced understanding of specialized UX capabilities, actively fostering a culture of curiosity within the immediate team, and guides and empowers others in collaborative efforts to tackle complex design and user experience challenges within their assigned scope.

Stakeholder Management

Communicates with clarity and impact, articulating complex information and ideas to diverse project or product-related stakeholders with different viewpoints (e.g., Product Management, IT Leads, relevant Business Process Owners) Leads and encourages proactive conversations to share ideas, build consensus on actions, and align strategic direction for their assigned initiatives Proactively manages stakeholder expectations and cultivates robust, trusting relationships throughout the entire project or product lifecycle, influencing design and business decisions.

Impact/Strategy

Recognized as a leader who confidently leads UX initiatives and projects within their area of responsibility Plays a pivotal role in shaping the overall user and customer experience for their assigned scope, directly leading to significant improvements in user satisfaction, engagement, and business value; Acts as a mentor, fostering professional growth among other designers and contributing to the broader UX community through knowledge sharing.

Complexity

Focuses on IT products or low-complex product lines.

Business/Technical ability

Independently selects and skillfully applies appropriate human-centered design or research methodologies (e.g., advanced usability testing, complex qualitative research) to drive robust, evidence-based recommendations and decision-making Proposes, defines, and rigorously questions UX success metrics relevant to the domain Consistently considers all technical and business constraints, exploring many solutions while articulating trade-offs and rationale.

Education / Experience

• Extensive experience leading the UX/CX for complex initiatives, projects, or products from concept through to successful implementation
• Proven track record of navigating and effectively resolving highly complex and ambiguous UX challenges with pragmatic solutions
• Demonstrated experience proactively managing stakeholder expectations and cultivating robust, trusting relationships throughout the project lifecycle to influence design and business decisions
• Experience actively mentoring and developing other designers to foster their professional growth

Technical Skills

• Expert-level proficiency in design and prototyping tools
• Strong working knowledge of Agile methodologies and iterative design processes, seamlessly integrating UX into development cycles
• Expertise in skillfully applying appropriate human-centered design or research methodologies, such as advanced usability testing and complex qualitative research

Additional Qualifications

• Strong communication skills with the ability to articulate complex information and ideas clearly to diverse stakeholders with differing viewpoints
• Ability to propose, define, and rigorously question UX success metrics relevant to the domain

What you get:

• Salary range 14,157 - 26,325 PLN gross based on the employment contract.
• Annual bonus payment based on your performance.
• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
• Recharge Fridays (2 Fridays off per quarter available).
• Take time Program (up to 3 months of leave to use for any purpose).
• Vacation subsidy available.
• Flex Location (possibility to perform our work from different places in the world for a certain period of time).
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
• Stock share purchase additions.
• Yearly sales of company laptops and cars and many more!

Compensation & Benefits

The expected salary range for this position, based on the primary location of Warsaw Grafit is 170,100.00 PLN - 315,900.00 PLN.

Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location.

In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 15% subject to both individual and company performance.

This position also offers an attractive benefits package.

Learn more about how we reward our employees at Roche.

If you feel this offer suits a friend of yours, feel free to share it.

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [e-mail]. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html

Roche Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

Roche is an Equal Opportunity Employer.

Acreditamos ser necessário oferecer soluções médicas agora – mesmo quando desenvolvemos inovações para o futuro. Nosso compromisso é transformar a vida dos pacientes. Temos coragem para decidir e agir. Acreditamos também que bons negócios significam um mundo melhor. É para isso que trabalhamos diariamente. Temos compromissos com o rigor científico, com a ética e com o acesso a inovações médicas para todos. Fazemos isso hoje para construir um amanhã melhor. Temos orgulho de quem somos, do que fazemos e de como fazemos. Somos muitos, trabalhando como um em todo o mundo. Somos Roche.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together.