Expert Digital Product & Service Designer - RDT Workforce Enablement

Roche; Warszawa; Hybrid; PLN 14,000 - 26,000; Full time

Benefits offered by this job

Salary range 14,157 - 26,325 PLN gross

Annual bonus

Dedicated training budget

Recharge Fridays

Take time Program

Vacation subsidy

Flex Location

Take Time for Charity

Private healthcare

Multisport

Stock share purchase

Equipment subsidies

Job summary

Roche Digital Technology (RDT) invites an Expert Digital Product & Service Designer to lead UX/CX for a portfolio of products and services, integrating human-centered design into development cycles and driving evidence-based recommendations.

The role emphasizes stakeholder management, mentoring junior designers, and shaping user experience strategy across the product line. Hybrid work with in-office days two per week in Warsaw.

Qualifications

• Extensive experience leading UX/CX for complex initiatives from concept through implementation.
• Proven ability to resolve highly complex and ambiguous UX challenges with pragmatic solutions.
• Experience managing stakeholder expectations and cultivating robust relationships throughout the project lifecycle.
• Experience mentoring and developing other designers to foster professional growth.

Responsibilities

• Lead UX/CX for complex initiatives from concept through implementation.
• Integrate human-centered design methodologies into development cycles.
• Mentor junior designers and share knowledge across the UX community.
• Collaborate with Product Management, IT Leads and Business Process Owners to align design decisions.

Skills

UX/CX leadership

Stakeholder management

Agile methodologies

Mentoring

Design tools

Figma

Tools

Figma

Prototyping tools

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Expert Digital Product & Service Designer - RDT Workforce Enablement

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting‑edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.

At Roche, we offer a hybrid work model that combines flexibility with in‑person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

The UX Professional is a leader who owns the UX/CX for an entire product or service. In this role, you will lead complex initiatives, resolve ambiguous challenges, and cultivate strong stakeholder relationships within your scope.

By seamlessly integrating UX into development cycles and utilizing human‑centered design methodologies, you will actively shape the product user experience, drive robust, evidence‑based recommendations, and mentor junior designers to elevate the overall user and customer experience.

The opportunity:

Scope

• Leads the UX/CX for complex initiatives, projects, or products from concept through to successful implementation
• This includes managing intricate features, overarching designs, and critical value metrics across all their constituent digital solutions and services, and serving as a key contributor to defining and evolving UX best practices and standards within a specific domain or product line

Accountability/Problem Solving

• Demonstrates a consistent ability to navigate and effectively resolve highly complex and ambiguous UX challenges with pragmatic solutions
• Possesses and applies an advanced understanding of specialized UX capabilities, actively fostering a culture of curiosity within the immediate team, and guides and empowers others in collaborative efforts to tackle complex design and user experience challenges within their assigned scope

Stakeholder Management

• Communicates with clarity and impact, articulating complex information and ideas to diverse project or product-related stakeholders with different viewpoints (e.g., Product Management, IT Leads, relevant Business Process Owners)
• Leads and encourages proactive conversations to share ideas, build consensus on actions, and align strategic direction for their assigned initiatives
• Proactively manages stakeholder expectations and cultivates robust, trusting relationships throughout the entire project or product lifecycle, influencing design and business decisions

Impact/Strategy

• Recognized as a leader who confidently leads UX initiatives and projects within their area of responsibility
• Plays a pivotal role in shaping the overall user and customer experience for their assigned scope, directly leading to significant improvements in user satisfaction, engagement, and business value
• Actively mentors and develops other designers, fostering their professional growth, and contributes to the development of the broader UX community through consistent mentorship and knowledge sharing

Complexity

• Focuses on IT products or low‑complex product lines
• Business/Technical ability Independently selects and skillfully applies appropriate human‑centered design or research methodologies (e.g., advanced usability testing, complex qualitative research) to drive robust, evidence‑based recommendations and decision‑making
• Proposes, defines, and rigorously questions UX success metrics relevant to their domain
• Consistently considers all technical and business constraints, exploring many solutions while articulating trade‑offs and rationale

Who you are:

Education / Experience

• Extensive experience leading the UX/CX for complex initiatives, projects, or products from concept through to successful implementation
• Proven track record of navigating and effectively resolving highly complex and ambiguous UX challenges with pragmatic solutions
• Demonstrated experience proactively managing stakeholder expectations and cultivating robust, trusting relationships throughout the project lifecycle to influence design and business decisions
• Experience actively mentoring and developing other designers to foster their professional growth

Technical Skills

• Expert-level proficiency in design and prototyping tools
• Strong working knowledge of Agile methodologies and iterative design processes, seamlessly integrating UX into development cycles
• Expertise in skillfully applying appropriate human‑centered design or research methodologies, such as advanced usability testing and complex qualitative research

Additional Qualifications

• Strong communication skills with the ability to articulate complex information and ideas clearly to diverse stakeholders with differing viewpoints
• Ability to propose, define, and rigorously question UX success metrics relevant to the domain

What you get:

• Salary range 14,157 - 26,325 PLN gross based on the employment contract
• Annual bonus payment based on your performance
• Dedicated training budget (training, certifications, conferences, diversified career paths etc.)
• Recharge Fridays (2 Fridays off per quarter available)
• Take time Program (up to 3 months of leave to use for any purpose)
• Vacation subsidy available
• Flex Location (possibility to perform our work from different places in the world for a certain period of time)
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport
• Stock share purchase additions
• Yearly sales of company laptops and cars and many more!

Want to know what it’s like to be a part of Roche IT first‑hand? Check out our blog! https://careers.roche.com/global/en/we-are-roche

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [e-mail]. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html

Roche Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen

Compensation & Benefits

The expected salary range for this position, based on the primary location of Warsaw Grafit is 170,100.00 PLN - 315,900.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 15% subject to both individual and company performance.

This position also offers an attractive benefits package.

Learn more about how we reward our employees at Roche.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.