Experienced Team Leader with German | Managed Services Operations

PwC South Africa; Lublin; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid working model

Work flexibility

Development and upskilling

Mentoring from experienced colleagues

Training sessions

Wellbeing and mindfulness programs

Wellness and psychological support

Education through dedicated webinars

Job summary

PwC Poland’s Financial Crime Unit (FCU) is seeking an Experienced Team Leader for AML operations in a hybrid setup. Lead a 10–15 analyst team, manage workload, and support regional projects while coaching staff and ensuring policy compliance.

The role requires four+ years in team leadership, three+ years in operations, and fluency in German and English for international collaboration. PwC offers a flexible, development‑oriented environment with extensive training and benefits.

Qualifications

• Have more than four years of experience managing a team.
• Have at least 3 years of operational experience.
• Fluent in German and English, enabling effective communication in international environments.
• Knowledge and experience using performance management tools and motivation techniques.
• Excellent communication skills, including client communication.
• Strong planning, time management and organizational skills.

Responsibilities

• Leading a team of 10 - 15 AML Analysts
• Monitoring and managing the workload and daily operations within the team
• Acting as Operations Manager’s deputy
• Monitoring targets achievement and acting on potential breaches
• Escalating operational issues affecting the supervised team
• Ensuring all policies, procedures and guidelines are followed by team members
• Taking active role in development, recruitment and retention of people - coaching and motivating both Analysts and Team Leads
• Sharing knowledge and best practice with other Team Leaders
• Monitoring performance, seeking and rewarding high performers
• Fostering high performing culture and values of Financial Crime Unit Team
• Taking active role in implementing key projects in Operations Stream

Skills

Team leadership

German

English

Client communication

Performance management

Planning & organization

Job description

Job Description & Summary

PwC Poland’s Financial Crime Unit (FCU) team is composed of 1300 specialists who provide consulting services and operational support to global financial institutions in the area of Anti-Money Laundering, Risk, Regulatory, ESG, and other financial services. We are PwC's multi-competency center, bringing together top experts in Anti-Money Laundering (AML) – an area of financial services that focuses on preventing the introduction of illegal funds into a legitimate financial system. Institutions operating within the modern financial system face many challenges, such as money laundering attempts, the spread of organized crime, and the fight against terrorist financing. These are the institutions that seek assistance from us – PwC Financial Crime Unit. We are looking for: Experienced Team Leader with German

Responsibilities

• Leading a team of 10 - 15 AML Analysts
• Monitoring and managing the workload and daily operations within the team
• Acting as Operations Manager’s deputy
• Monitoring targets achievement and acting on potential breaches
• Escalating operational issues affecting the supervised team
• Ensuring all policies, procedures and guidelines are followed by team members
• Taking active role in development, recruitment and retention of people - coaching and motivating both Analysts and Team Leads
• Sharing knowledge and best practice with other Team Leaders
• Monitoring performance, seeking and rewarding high performers
• Fostering high performing culture and values of Financial Crime Unit Team
• Taking active role in implementing key projects in Operations Stream

Qualifications

• Have more than four years of experience managing a team
• Have at least 3 years of operational experience
• Fluent in German and English, enabling effective communication in international environments
• You have knowledge and experience using performance management tools and motivation techniques
• Have excellent communication skills, including client communication
• Have strong planning, time management and organizational skills

Nice to have

• Prior operational AML experience

Benefits

• Work flexibility - hybrid working model
• flexible start of the day
• workation
• sabbatical leave
• Development and upskilling - our full support during onboarding process
• mentoring from experienced colleagues
• training sessions
• workshops
• certification co/financed by PwC (Internal AML Certification) and conversations with native speaker
• Medical and wellbeing program - medical care package
• mindfulness
• psychological support
• education through dedicated webinars and workshops
• financial and legal counseling
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers
• discounts on IT equipment and car purchase
• 3 paid hours for volunteering per month
• additional paid Birthday Day off

And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process

• CV verification
• HC screening phone call
• Language level verification
• Case study
• Interview

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.