Esports Live Data Support Specialist

GRID esports

Wrocław

On-site

PLN 60,000 - 90,000

Full time

8 days ago

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Job summary

GRID esports is seeking a customer-focused support professional to join our global team. You will assist with complex customer issues, configure data feeds with tournament organizers, and ensure timely data delivery across Slack, Discord, Telegram, and Teams.

You’ll collaborate with partners and customers in esports, media, and betting sectors, escalating to engineering when needed. The role requires strong written and spoken English, weekend shifts if required, and a passion for competitive

Qualifications

Strong customer-first mindset.
Interest in competitive video games.
Understanding of esports tournament structures formats and rules.
Previous experience in customer-facing support roles.
Familiarity with collaborative tools such as Slack, GSuite, Discord, Teams.
Some level of computer science knowledge is a plus.

Responsibilities

Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data.
Monitor live esports data feeds to ensure accuracy and uninterrupted delivery to clients.
Identify and resolve real-time data discrepancies or feed issues, escalating when necessary.
Communicate with clients to resolve operational or data questions across multiple channels.
Help improve GRID product suite based on customer feedback and defects identified.
Log and track data quality and process issues.
Continuously develop knowledge of esports titles and GRID products to enhance service quality.
Contribute daily to our knowledge base to share knowledge with GRID employees, partners, and customers.