Customer Service Specialist with Dutch | Enterprise Managed Services

PwC Polska; Kraków; On-site; PLN 55,000 - 75,000; Full time

Benefits offered by this job

Work flexibility - hybrid working model

Development and upskilling opportunities

Comprehensive medical care package

Individual benefits package customization

Paid hours for volunteering

Additional paid Birthday Day off

Job summary

PwC Polska is seeking an Engagement Ambassador with Dutch to support healthcare professionals and manage contracts effectively. The role focuses on administrative processes and requires fluency in English and Dutch. You will work in a hybrid model, with flexible hours and emphasis on professional development.

Key responsibilities include onboarding and invoicing, handling complex scenarios, and supporting contract management. Ideal candidates have a background in healthcare provider engagements and strong proficiency in relevant software and compliance knowledge.

Qualifications

• 3+ years of experience in healthcare provider engagements.
• Fluent communication in English and Dutch, both verbal and written.
• Experience with contract templates and redline requests.

Responsibilities

• Provide support for HCP/HCO onboarding, activity requests, and invoicing.
• Manage contract amendments and execution with stakeholders.
• Facilitate HCP travel requests and ensure arrangements are communicated.

Skills

Experience with healthcare provider engagements

Proficiency in English

Proficiency in Dutch

Knowledge of HCP engagement compliance

Contract template handling

Proficiency in Excel

Strong customer service skills

Ability to analyze and resolve issues

Familiarity with AI-based tools

Tools

HCP engagement software

CRM systems

Job description

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting‑edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region.

Now, we are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs), who want to transition into a back‑office role.

This position focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders - without client visits or sales responsibilities.

Engagement Ambassador with Dutch

Your future role

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments,
• Facilitate offline contract execution between HCP/HCO and internal signatories,
• Review contracts redline requests and elevate to Legal when needed,
• Follow up with business owners or HCP/HCO on outstanding contracts,
• Manage contract amendments by coordinating with stakeholders,
• Handle complex scenarios related to activities, contracts, travel, or payments,
• Facilitate HCP travel requests and communicate arrangements,
• Support post‑engagement tasks, including invoice reconciliation and expense recordation.

Apply if you have

• 3+ years of experience in healthcare provider engagements,
• Proficiency in English allowing for fluent communication both verbal and written,
• Proficiency in Dutch, allowing for fluent communication both verbal and written,
• Knowledge of HCP engagement compliance and regulatory requirements, including authorizations,
• Ability to analyse and resolve HCP/HCO engagement issues using research and process steps,
• Excellent professional communication skills, and strong customer service skills with ability to deliver high‑quality support,
• Experience with contract templates and handling redline requests,
• Proficiency in Excel, HCP engagement software, and CRM systems,
• Ability to work independently and collaboratively, as well as to thrive in a dynamic, fast‑paced environment,
• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation).

By joining us you gain

• Work flexibility - hybrid working model (2 days on‑site, 3 days remote), flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co‑financed by PwC and conversations with native speaker,
• Wide medical and well‑being program – a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
• Possibility to create your individual benefits package (e.g., lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process

• Submit your resume,
• Have a short phone conversation with our Recruiter,
• Language level verification,
• Let’s get to know each other better during two rounds of interviews.

If you are interested in this position, please send us your CV in English.

If you have additional questions, please contact us: [e-mail]

Please note that we do not collect resumes in our inbox.

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