Customer Service Specialist with German | Enterprise Managed Services

PwC Polska; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Mentoring and training

Job summary

PwC Polska is seeking a Customer Service Specialist with German to support healthcare professionals and organizations in a back-office role within the Enterprise Managed Services (EMS) team. The role focuses on onboarding, contracting, invoicing, and payments, with no client visits or sales responsibilities.

The position offers a hybrid work model (2 days on-site, 3 days remote) and opportunities for development, mentoring, and AI-assisted workflow improvements.

Qualifications

• 3+ years of experience in healthcare provider engagements.
• Fluent in English and German, written and spoken.
• Experience with contract templates and redline handling.
• Strong communication and customer service skills.
• Proficient in Excel and CRM tools.

Responsibilities

• Support onboarding, activity requests, contracting, travel, invoicing and payments for HCP/HCO.
• Coordinate offline contract execution between HCP/HCO and internal signatories.
• Review redline requests and escalate to Legal when needed.
• Follow up on outstanding contracts with business owners or HCP/HCO.
• Manage contract amendments and stakeholder coordination.
• Handle complex scenarios related to activities, contracts, travel, or payments.
• Facilitate HCP travel requests and communicate arrangements.
• Support post-engagement tasks including invoice reconciliation.

Skills

English proficiency

German proficiency

Healthcare engagement experience

Customer service

Analytical skills

CRM systems

Excel

Tools

CRM systems

Excel

HCP engagement software

Job description

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting-edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region.

Now, we are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs), who want to transition into a back‑office role. This position focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders - without client visits or sales responsibilities.

Customer Service Specialist with German

Your future role

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments,
• Facilitate offline contract execution between HCP/HCO and internal signatories,
• Review contracts redline requests and elevate to Legal when needed,
• Follow up with business owners or HCP/HCO on outstanding contracts,
• Manage contract amendments by coordinating with stakeholders,
• Handle complex scenarios related to activities, contracts, travel, or payments,
• Facilitate HCP travel requests and communicate arrangements,
• Support post‑engagement tasks, including invoice reconciliation and expense recordation.

Apply if you have

• 3+ years of experience in healthcare provider engagements,
• Proficiency in English allowing for fluent communication both verbal and written,
• Proficiency in German, allowing for fluent communication both verbal and written,
• Knowledge of HCP engagement compliance and regulatory requirements, including authorizations,
• Ability to analyze and resolve HCP/HCO engagement issues using research and process steps,
• Excellent professional communication skills, and strong customer service skills with ability to deliver high‑quality support,
• Experience with contract templates and handling redline requests,
• Proficiency in Excel, HCP engagement software, and CRM systems,
• Ability to work independently and collaboratively, as well as to thrive in a dynamic, fast‑paced environment,
• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation).

By joining us you gain

• Work flexibility - hybrid working model (2 days on‑site, 3 days remote), flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Wide medical and well‑being program - a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process

• Submit your resume,
• Have a short phone conversation with our Recruiter,
• Language level verification,
• Let's get to know each other better during two rounds of interviews.

If you have additional questions, please contact us: [e-mail]

Please note that we do not collect resumes in our inbox.

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