ABO Activation and Communication Specialist

Amway Costa Rica; Kraków; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A leading company in direct selling is seeking an ABO Activation and Communication Specialist in Krakow. This role involves managing sales communications, organizing Zoom sessions, and overseeing interpretation processes. The ideal candidate will have extensive experience and strong communication skills. The company offers a hybrid work model, private medical care, and opportunities for growth within the organization.

Benefits

Private medical care with LuxMed Group

MyBenefit Cafeteria Platform with Multisport card

Group Life Insurance

Additional day off for your birthday

Two extra days off annually for voluntary activities

Employee discounts on Amway products

Annual bonus based on performance

Training programs and access to e-learning

Opportunities for growth within the organization

Family-friendly atmosphere with casual dress code

Qualifications

• 5+ years of experience in sales communication roles.
• High proficiency in English and knowledge of other European languages.

Responsibilities

• Manage sales communication processes and coordinate internal/external communications.
• Organize Zoom sessions and manage interpretation processes.
• Collaborate with stakeholders and improve communication efficiency.

Skills

Project Management

Communication

Interpersonal Skills

Education

Degree in Marketing

Degree in Sales

Job description

Amway is the world’s #1 direct selling company and one of the largest family-owned businesses globally. Since 1959, we’ve been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.4 billion in revenue in 2024, Amway continues to lead the way.

Our top brands include Nutrilite – the world’s #1 brand of vitamins and supplements, ARTISTRY – high-performance skincare and beauty, and eSpring – cutting-edge water filtration systems.

What is the purpose of this role?

The ABO Activation and Communication Specialist is responsible for partnering with stakeholders for all sales communications (internal and external), ensuring high-quality, timely, and seamless execution. This role is key to maintaining smooth operations, delivering client satisfaction, and optimizing activation process efficiency.

What You’ll Do

1. Sales Communication Process Management
   • Coordinate all ABO-facing communications, both internal (keeping employees updated on sales topics) and external (promotions, TNAs, discontinuations, price increases, sales communications, tech, etc.)
   • Create a yearly communication calendar based on new launches, price increases, and promotions, and execute the plan
   • Continuously improve communication processes by collecting inputs from all departments and ensuring the right messages reach the right audiences at the right times, considering leaders’ seniority
   • Create an annual calendar for all sales communications
   • Collaborate with other functions to develop and activate communication plans
   • Obtain approval for the communication plan from the Sales Director
   • Work with Account Managers and Sales Managers to resolve challenges and propose improvements
   • Coordinate the dissemination of communications to Strategic Partners, FC, and AGAC via the leadership inbox
2. Zoom Hosting
   • Organize Zoom sessions for ABO engagement points, managing the entire process from setup to interpretation, and analyze delivery to suggest improvements
   • Manage Zoom logistics, including scheduling, troubleshooting, and coordinating with participants and interpreters
   • Ensure all meetings align with the activation calendar and milestones, providing technical support as needed
   • Maintain Zoom licenses based on participation, languages, and budget considerations
3. Interpretation Process Management
   • Manage the interpretation process from selecting agencies to booking interpreters
   • Maintain relationships with suppliers, ensuring quality and timeliness
   • Negotiate with suppliers to ensure cost-effectiveness and adherence to budgets
   • Oversee interpretation budgets, controlling costs and ensuring transparency
   • Plan, communicate, and execute interpretation requirements effectively
   • Research and implement alternative solutions based on data
   • Monitor service quality, report findings, and suggest improvements

What You’ll Need

• 5+ years of experience
• Degree in Marketing, Sales, or related field
• High proficiency in English is required
• Knowledge of other European languages is a plus
• Excellent project and time management skills
• Strong interpersonal and communication skills, with the ability to work in a team
• Confidence to collaborate with senior stakeholders
• Experience working in a multinational environment
• Multitasking abilities
• Customer-focused, solution-oriented, proactive, and motivated
• Willingness to travel occasionally

What You Can Expect From Us

• Hybrid work model (3 days in the office)
• Private medical care with LuxMed Group
• MyBenefit Cafeteria Platform with Multisport card
• Group Life Insurance
• Additional day off for your birthday
• Two extra days off annually for voluntary activities
• Employee discounts on Amway products
• Annual bonus based on performance
• Training programs and access to e-learning
• Opportunities for growth within the organization
• International team environment
• Company events and initiatives
• Family-friendly atmosphere with casual dress code
• Attractive office location in Krakow (High 5ive, Pawia street)