Global HR Time Expert

Hitachi ABB Power Grids; Kraków; On-site; EUR 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Global HR Time Expert to enhance HR Time management processes. In this pivotal role, you will provide expert support, collaborate with international teams, and drive process improvements. Your analytical skills and experience with HR processes will be essential in resolving issues and ensuring effective service delivery. Join a forward-thinking company that values safety, integrity, and teamwork, and contribute to impactful HR solutions in a dynamic global environment.

Qualifications

• Experience in HR service delivery, process management, or project management.
• Strong teamwork skills and ability to work in a global environment.

Responsibilities

• Manage support requests and ensure adherence to global standards.
• Coordinate with process experts for development requests and improvements.

Skills

HR Management

Time and Pay Processes

Analytical Skills

Communication Skills

Problem-Solving

Education

Bachelor’s degree in Human Resources

Bachelor’s degree in Business Administration

Bachelor’s degree in Finance

Tools

MyHR

Workforce Manager

Kronos

MS Office

Job description

This role is within the Global HR Operations organization within Global Time CoE. As the Global HR Time Expert, you will be responsible for providing second level of expert support to processes and tools used in HR Time management, contributing to process, service, and tool development. You will work closely with country HR Operations counterparts, global process managers, process owners of HR Time, and vendors. The Global HR Time expert acts as the direct partner between the GPO and the local HR OPS delivery team.

Your Responsibilities:

1. Manage support requests from country HR Time SMEs, ensuring quality, timeliness, and adherence to global processes and standards.
2. Prioritize and handle support requests within scope, using tools like MyHR to monitor and update tickets, ensuring transparency and timely communication.
3. Investigate issues by referring to knowledge articles, analyzing information, and collaborating with local SMEs; utilize contextual search for relevant solutions.
4. Coordinate with Process Experts/Managers for development requests, collecting necessary information from requestors.
5. Create and monitor tickets with vendors, ensuring accurate information and prompt resolution, and update MyHR tickets accordingly.
6. Escalate unresolved issues following documented procedures, maintaining clear communication about next steps and progress.
7. Collaborate across teams to resolve issues, participate in service meetings, and provide updates.
8. Support emergency processes during outages or critical incidents to ensure prompt assistance.
9. Update knowledge base and training materials based on resolved issues to enable self-resolution and improve processes.
10. Assist global process managers in identifying and implementing process improvements and managing related complaints.
11. Uphold Hitachi Energy’s core values of safety and integrity, taking responsibility and caring for colleagues and the business.

Your Background:

1. Bachelor’s degree in human resources, business administration, finance, or a related field.
2. Experience in HR, specifically Time and Pay, in service delivery, process management, or project management, with strong teamwork skills.
3. Excellent self-management, coordination, and monitoring skills; ability to work effectively in a global, cross-functional environment.
4. Strong communication, interpersonal skills, tact, empathy, diplomacy, and influence.
5. Analytical and problem-solving skills, with experience in process improvement techniques like Lean or Six Sigma.
6. Experience with technology-enabled automation, digital processes, and application management.
7. Workforce Manager or Kronos experience, payroll, and integration knowledge are advantageous.
8. Proficiency in MS Office, especially PowerPoint and Excel.
9. Flexible to participate in meetings in CET time zone and willing to travel as required.
10. Fluent in spoken and written English.