Customer Support Executive with Portuguese

London Stock Exchange Group; Gdynia; On-site; PLN 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Customer Support Executive fluent in Portuguese and English. This role involves delivering exceptional support for financial products, ensuring customer satisfaction through effective communication and problem-solving. You will engage with clients via various channels, resolving queries and enhancing their experience. Join a dynamic team that values your contributions and offers a range of benefits, including wellness programs and professional development opportunities. Be part of a collaborative culture that drives financial stability and empowers economic growth.

Benefits

Private medical care

Monthly wellness allowance

Corporate pension plan

Employee assistance program

Bonus for referrals

E-learning platform

Structured training

Access to economic data

Diversity initiatives

Additional days off for volunteering

Qualifications

• Experience in a customer service or contact center environment preferred.
• Ability to learn and specialize in financial products.

Responsibilities

• Respond to customer inquiries via Phone, Chat, and Email.
• Log and classify calls in the CRM system.
• Coordinate enquiry resolution and provide status updates.

Skills

Fluency in English

Fluency in Portuguese

Customer service experience

Knowledge of financial markets

Education

University degree in finance or business

Tools

Customer Relationship Management (CRM) software

Job description

Customer Support Executive with Portuguese page is loaded

Customer Support Executive with Portuguese

Apply locations POL-Gdynia-3T Office Park, Tower C time type Full time posted on Posted 3 Days Ago job requisition id R0101760

Portuguese Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries.

The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query.

YOUR DAILY TASKS

• Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Portuguese.
• Log and classify all calls and requests for assistance in the customer relationship management system
• Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
• Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG
• Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
• Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
• Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry, including customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate
• Recognize and raise recurring problems, inferior processes, or outdated procedures
• Accept additional projects or areas of responsibility that will improve the team’s performance

WHAT DO YOU NEED TO BRING

• Business level, both written and spoken fluency in English and Portuguese.
• Experience in a customer service or contact center environment preferred
• Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage
• The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve
• Positive approach to undertake additional projects and responsibilities from time to time

YOU WILL BE EVEN MORE COMPETITIVE IF YOU HAVE

• University degree in a field relating to the financial markets, the finance sector or business
• Previous experience in the financial or IT industry

YOUR PACKAGE WHEN JOINING GDYNIA TEAM

• Wellbeing : monthly wellness allowance and employee assistance program
• Healthcare : private medical care with Medicover, premium package fully covered by employer
• Future : corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
• Recognition : promoting appreciation culture through global Reward and Recognition platform
• Referral : Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development : e-learning platform, a range of workshops and international projects
• Onboarding : structured training and buddy support
• Information : access to real-time economic data through our flagship products Eikon and Workspace
• Diversity : inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
• Charity : 2 additional days off for voluntary jobs
• Office : chillout room with video games, massage chairs, and ping-pong table
• Activities : sport teams and social events to join

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

HOW TO APPLY?

About Us

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Our organisation

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions

Where we work

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more