Dutch-Speaking Back‑Office Contracts Specialist

PwC; Kraków; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing & medical benefits

Life insurance

Learning & development benefits

Birthday off

Job summary

PwC Poland is hiring a Customer Service Specialist with Dutch to support healthcare professional engagements. The role focuses on onboarding, contracting, invoicing, and payments for HCP/HCOs, with no client visits or sales.

You will review redlines, coordinate with stakeholders, and handle travel and post-engagement tasks. Require 3+ years in healthcare engagements, fluency in English and Dutch, and strong contract/compliance knowledge.

Qualifications

• 3+ years of experience in healthcare provider engagements.
• Proficiency in English allowing for fluent communication both verbal and written.
• Proficiency in Dutch, allowing for fluent communication both verbal and written.
• Knowledge of HCP engagement compliance and regulatory requirements, including authorizations.
• Ability to analyze and resolve HCP/HCO engagement issues using research and process steps.
• Excellent professional communication skills, and strong customer service skills with ability to deliver high‑quality support.
• Experience with contract templates and handling redline requests.
• Proficiency in Excel, HCP engagement software, and CRM systems.
• Ability to work independently and collaboratively, as well as to thrive in a dynamic, fast‑paced environment.
• Strong proficiency in using new technologies and AI-based tools in your daily work (e.g., task automation, information analysis, content creation).

Responsibilities

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments.
• Facilitate offline contract execution between HCP/HCO and internal signatories.
• Review contracts redline requests and escalates to Legal when needed.
• Follow up with business owners or HCP/HCO on outstanding contracts.
• Manage contract amendments by coordinating with stakeholders.
• Handle complex scenarios related to activities, contracts, travel, or payments.
• Facilitate HCP travel requests and communicate arrangements.
• Support post‑engagement tasks, including invoice reconciliation and expense recordation.

Skills

English fluency

Dutch fluency

Excel

HCP engagement software

CRM systems

AI-based tools

contract templates

analytical skills

communication skills

independence & collaboration

Tools

CRM systems

Excel

Job description

PwC Poland is hiring a Customer Service Specialist with Dutch to support healthcare professional engagements. The role focuses on onboarding, contracting, invoicing, and payments for HCP/HCOs, with no client visits or sales.

You will review redlines, coordinate with stakeholders, and handle travel and post-engagement tasks. Require 3+ years in healthcare engagements, fluency in English and Dutch, and strong contract/compliance knowledge.