Director, Product Management (US)

ElevenX Capital; Poland; On-site; PLN 337,268 - 421,585; Full time

Job summary

A leading SaaS company located in Poland is seeking a Director of Product and Technology to drive the product strategy and roadmap for a cloud-based multi-tenant software platform. The ideal candidate will have over 5 years of experience in B2B SaaS product management, particularly within the Higher Education or Customer Service sectors. This role involves optimizing internal and external user experiences and collaborating with teams to deliver efficient solutions. Competitive salary and benefits are included.

Qualifications

• Proven track record in leading strategic initiatives and managing complex operations.
• Expertise in discovery methodologies to support product evolution.
• 5+ years experience in customer and data-centric B2B SaaS environments.

Responsibilities

• Drive the product strategy and roadmap for the cloud-based platform.
• Lead design and development processes for multi-tenant software.
• Collaborate with cross-functional teams to deliver solutions.

Skills

Problem-solving skills

Leadership capabilities

Entrepreneurial DNA

Education

5+ years in B2B SaaS product management

Experience in Higher Education or Customer Service industry

Tools

Java

Spring Boot

Kafka

MERN

Job description

About Unifyed: Unifyed is a leading AI-first, SaaS student engagement, student retention and learning platform tailored to higher education institutions. For more information, see www.unifyed.com.

Position Overview: The Director of Product and Technology will own the product strategy and roadmap for a cloud-based, multi‑tenant software platform, built on technologies like Java, Spring Boot, Kafka, and MERN, with a focus on optimizing both the internal and external personas of the control plane. This role also involves contributing strategic market insights to enhance the global employee engagement product, ensuring scalability, security, and an exceptional user experience for both internal teams and external customers.

Primary Objectives/Outputs

• Drive revenue growth for Unifyed.
• Own product strategy and roadmap to support revenue goal.
• Establish and hit OKRs to drive significant value to our customers and our organization.

Key Accountabilities

• Lead the product strategy for a multi‑tenant, cloud‑native platform, ensuring the roadmap aligns with business objectives and customer needs.
• Oversee the technical stack (Java, Spring Boot, Kafka, MERN), with a focus on optimizing the control plane for both internal personas (engineering, operations) and external personas (customers, partners).
• Develop and optimize the control plane to ensure seamless management and observability for internal users (operations, engineering) and intuitive interfaces for external users (customers, partners).
• Ensure the control plane is highly available, secure, and scalable in a multi‑tenant environment.
• Innovation for the cloud‑based Higher Education Customer Service product, ensuring the multi‑tenant architecture supports efficient internal control while delivering robust external customer solutions.
• Sales and Marketing Leadership: provide strategic local market insights for the global 360‑degree employee engagement product, enhancing both internal operational efficiency and external customer experience.
• Customer Success and Retention: define and achieve OKRs that drive customer value and business growth through an efficient control plane that caters to both internal and external personas.
• Collaborate with cross‑functional teams to deliver cloud‑native, multi‑tenant solutions that meet the diverse needs of various user groups.

Task Areas

• Lead Design and Product Development: Drive the design and development process of multi‑tenant, cloud‑native software, writing user stories and prioritizing the product backlog to align with the product strategy and roadmap.
• Collaborate on Product Delivery: Participate in stand‑ups and work closely with development teams to ensure efficient and effective delivery of new features, contributing to an exceptional customer experience within a multi‑tenant environment.
• Go‑to‑Market Planning: Partner with Marketing to develop go‑to‑market strategies for new product features, ensuring clear communication of product releases and enhancements to internal and external stakeholders.
• Post‑Launch Feedback & Continuous Improvement: Solicit and analyze customer feedback post‑launch to ensure key insights drive ongoing product improvements, particularly focusing on enhancing both internal and external control plane personas.
• Customer and Market Engagement: Act as the primary liaison with customers to gather feedback, inform product strategy, and continuously refine the roadmap to meet evolving needs, leveraging strategic local market insights for global product initiatives.
• Tasks Expected of all Roles: Travel to frequently meet with stakeholders, perform market research, and run tests to capture product requirements.

Requirements

Person Specification

• Proven track record leading complex strategic and operational initiatives, working through technical, operational, legal/policy, and business issues.
• Expertise in discovery methodologies and analyzing data to support the evolution of Unifyed’s product roadmap.
• Problem‑solving skills that constantly translate market research, customer feedback, trends, issues, and changing needs into actionable insights and opportunities to meet customers unmet needs.
• Entrepreneurial DNA: flexible to changes, eager to learn, proactive to act, resilient to failure, persistent in making an impact.
• Bold, tenacious, and not afraid to challenge the status quo, always supported by facts, data, and empirical research. An inspiring leader and great communicator who rallies everyone together toward a shared vision.
• Ability to engage and lead global resources in a matrix organization.

Qualification Skills & Experience

• 5+ years of related customer and data‑centric, B2B SaaS product management experience.
• Experience within the Higher Education or Customer Service industry.
• Relevant technology experience.
• Demonstrated competence in strategic roadmap development, leading and enabling change and implementation.