Digital Support Specialist / Application Support Specialist

Experis ManpowerGroup Sp. z o.o.; Bydgoszcz; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading staffing agency is looking for a Helpdesk Support Specialist in Bydgoszcz, Poland. This position offers remote work and involves onboarding users, providing helpdesk support, and maintaining documentation. The ideal candidate has over 3 years of user support experience and strong communication skills. Familiarity with tools like Jira and Grafana is a plus. The role includes benefits such as healthcare and a multisport card.

Benefits

Medicover healthcare

Multisport card

E-learning platform access

Group life insurance

Qualifications

• Minimum 2 years IT-related education.
• 3+ years helpdesk/user support experience.
• Familiarity with Jira, GitLab, ServiceNow, and Confluence.
• Knowledge of monitoring tools (e.g., Grafana, Splunk).
• Strong communication and documentation skills.
• Fluent English.
• Proficiency in Microsoft Office.

Responsibilities

• Onboard users and manage accounts/permissions.
• Provide first-line helpdesk support and elevate issues.
• Maintain documentation and knowledge base.
• Monitor app performance and report incidents.
• Deliver user training and onboarding materials.
• Support cybersecurity best practices.

Skills

Helpdesk/user support experience

Communication skills

Documentation skills

Fluent English

Proficiency in Microsoft Office

Education

IT-related education

Tools

Jira

GitLab

ServiceNow

Confluence

Grafana

Splunk

Job description

Start Date: ASAP / Within 1 Month / Flexible
Work Model: 100% Remote
Contract Type: B2B (90–110 PLN/h + VAT)

Responsibilities:

• Onboard users and manage accounts/permissions
• Provide first-line helpdesk support and elevate issues
• Maintain documentation and knowledge base
• Monitor app performance and report incidents
• Deliver user training and onboarding materials
• Support cybersecurity best practices

Requirements:

• Min. 2 years IT-related education
• 3+ years helpdesk/user support experience
• Familiarity with Jira, GitLab, ServiceNow, Confluence
• Knowledge of monitoring tools (e.g., Grafana, Splunk)
• Strong communication and documentation skills
• Fluent English
• Proficiency in Microsoft Office

Benefits:

• Medicover healthcare
• Multisport card
• E-learning platform access
• Group life insurance