Deskside Technician

Stefanini EMEA; Gliwice; On-site; PLN 30,000 - 120,000; Full time

Job summary

A global tech consulting company is seeking an enthusiastic IT support professional for their Gliwice location. In this fast-paced role, you'll provide top-tier customer service, perform hardware support, and manage software installations. Ideal candidates have 2-3 years in a technical environment, strong problem-solving skills, and excellent command of English. This opportunity offers a chance to thrive in a collaborative, technology-driven culture.

Qualifications

• 2-3 years of experience in a technical ICT environment.
• General End User technology knowledge required.
• Excellent English language skills, both written and spoken.

Responsibilities

• Provide face-to-face IT support for users.
• Install, move, and de-install hardware.
• Diagnose issues with PCs, laptops, printers, and scanners.
• Test system and application changes.
• Manage small projects related to hardware and software.
• Install software and updates using MS SCCM.

Skills

Customer service skills

Technology interest

Problem solving

Planning and organizing

Attention to details

Tools

MS Windows 10

MS Office 365

MS SCCM

Job description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization;
• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (Ticket Management Software) preferred;
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;
• Excellent English Language, Written and Spoken.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.