Delivery Manager

Espeo Software; Łódź; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

A leading technology firm is seeking a Delivery Manager to oversee client relationships and project execution. Candidates should have experience in managing teams, strong communication skills, and be fluent in English and Polish. The role offers a hybrid work model and opportunities for professional growth within a supportive environment.

Benefits

Flexible working hours

Private medical healthcare

MultiSport Card

In-house gym

Underground parking for bicycles

Recommendation bonus program

Qualifications

• Experience in roles like Delivery Manager, Business Manager, or Account Manager.
• Full professional proficiency in English and Polish.
• Willing to work on-site at least 20% of the time.

Responsibilities

• Act as a trusted advisor to clients.
• Maximize project profitability.
• Manage and develop the delivery team.
• Oversee project execution and ensure client satisfaction.

Skills

Delivery management experience

Communication skills

Team management

Customer relationship

Ability to lead by example

Fluent in English and Polish

Job description

Overview

We are a technology company that started its journey in 2008. Our main headquarters is located in the picturesque city of Poznań, nestled by the Malta lake. For more than 17 years, we have been assisting companies in developing and implementing innovative fintech solutions. Leveraging our expertise in areas such as blockchain, online payments, and more, our clients can invent and develop cutting-edge solutions and services that keep them at the forefront of innovation.

Delivery Manager

B2B: 90 - 120 pln/h

Location: Poland

We offer a hybrid work model, balancing office presence with remote work. The role emphasizes a stronger presence in the office to foster teamwork and effective communication.

Requirements

Key Duties and Requirements: A Roadmap to Your Professional Success

Scope of responsibilities:

Account Management

• Acting as a trusted advisor to clients, ensuring strong, long-term relationships built on reliability, transparency, and value.

• Maximizing project profitability and contributing to revenue growth by identifying upsell and cross-sell opportunities.

• Supporting new business sales processes.

Line Management

• Managing and developing the delivery team, ensuring high performance, engagement, and growth.

• Aligning team members’ career development with project opportunities to foster professional growth.

• Setting, reviewing, and managing individual performance goals and compensation to ensure fairness, motivation, and retention.

Delivery Management

• Overseeing the execution of projects, ensuring resource efficiency, profitability, and client satisfaction.

• Managing project risks, resource allocation, and operational stability to ensure smooth delivery.

• Ensuring project revenue and margin targets are met through effective budgeting, forecasting, and cost control.

• Managing changes in contracts, team composition, and service scope while maintaining profitability.

Here’s a set of skills we require:

• Solid experience in roles such as Delivery Manager, Business Manager, Business Unit Manager, Client Portfolio Manager, Account Manager, Line Manager or Team Leader

• Relation-oriented attitude: communication skills, customer relationship, team management

• Ability to lead by example, inspire and motivate your team

• Experience in the professional services industry

• Full professional proficiency in English and Polish

• Readiness for work on-site at least 20% of working time (Poznań)

• Readiness for international travel at least 10% of working time

Nice to have

• Experience in the financial industry

• Experience in blockchain projects

• Additional foreign language at a communicative level (e.g. Danish, Norwegian, Swedish, German)

Career Advancement at Your Fingertips: Explore Opportunities with Us

By joining us you will get:

• Flexible working hours and the possibility to work remotely

• Private medical healthcare offered by Luxmed

• Benefit System - MultiSport Card

• Excellent conditions for skills development: (1) Upgrade English for business needs, (2) Internal Training, (3) Lighting Talks on technology & development issues

• Support for developing your personal brand as an expert: you can create and publish articles; we support participation in meetups and conferences and help you develop skills and implement ideas

• An inspiring, modern workplace with a great atmosphere based on the Nordic working culture

• Recommendation program - bonus equal to 50% of the salary of the newly hired employee

Our main office in Poznań (Poland)

• In-house gym

• Underground parking for bicycles and scooters, including electric chargers

• Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals

• Espeo Day: regular lunch or breakfast & office integration

• We are animal friendly!

Navigating the Hiring Process: What does the recruitment process look like?

1. Video task - you will complete a quick task and answer questions in a video recording. This task should take no more than 15 minutes.

2. HR Screening with a member of the Operations (HR) team to discuss organizational structure, role requirements, and culture at Espeo, and to understand your motivation and experiences.

3. Interview with Delivery Director, Tomasz Liberski – meet your potential supervisor and learn about challenges faced by the Delivery department.

4. Provide 3 contacts who can give you recommendations.

5. Final step: Interview with CEO, Przemysław Koper