Delivery Analyst

Acxiom Global Service Center Polska sp. z o. o; Gdańsk; On-site; PLN 120,000 - 180,000; Full time

Job summary

A customer intelligence company is looking for a Delivery Analyst in Gdańsk, Poland. The role requires a strong command of English and technical skills in UNIX and SQL to manage, validate, and deliver data for marketing purposes. You will be responsible for data integrity and compliance, ensuring that client expectations are exceeded. The position offers a permanent contract and various employee benefits, including health insurance and training opportunities.

Benefits

Health insurance

Life insurance

Cafeteria system for benefits

Lunch card

Online access to training resources

Extra paid holidays

Remote work opportunities

Parking space for employees

Qualifications

• Minimum 2 years of experience within the client-services industry.
• Good command of English required.
• Competent technical skills in UNIX and SQL needed.

Responsibilities

• Accountable for on-time input and output delivery.
• Lead source file receipt with clients and vendors.
• Ensure compliance with quality assurance processes.

Skills

Very good command of English

Competent technical skills - UNIX, SQL

Strong analytical and organizational skills

Good MS Office skills

Proven experience of data and databases

Job description

specialist (Mid / Regular), senior specialist (Senior)

• PLEASE NOTE: There are four different work time slots. Please indicate which slot (or slots) suits you best:
• 9am-5pm, 12pm-8pm, 2pm-10pm, 4pm-midnight.

The Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. You will understand the details of our client’s data and Acxiom’s products to ensure that our clients and/or third-party vendors receive clean, improved, segmented, ready-to-market data. You will strive daily to improve quality and adhere to standard processes and procedures, work with our partners to begin to understand requirements and raise issues with a focus on maintaining a seamless process flow. You will analyze, solve issues and modify processes and data to ensure efficient delivery of services to Acxiom clients. In addition, you will maintain a deep understanding of Acxiom's processing and product capabilities and utilize that understanding to exceed client expectations.

Your responsibilities

• Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
• Lead and run source file receipt with clients, vendors, and/or internal partners
• Accurately validate source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
• Deliver accurate output information to clients and/or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
• Ensure compliance with quality assurance processes, established procedures, project requirements and agreements/expectations
• Research, solve problems and take action regarding data or processing issues according to product, client and/or third-party vendor specifications. Communicate internally and externally with clients and partners as determined by the nature of the discussion.

Our requirements

• Very good command of English (written and spoken)
• Competent technical skills - UNIX, SQL (writing and understanding queries)
• Strong analytical and organizational skills
• Minimum 2 years of experience within the client-services industry or from the client-side (more for the senior level)
• Good MS Office skills - particularly Excel
• Proven experience of data and databases

Optional

• Basics of campaign management and campaign tools
• Knowledge of data integration
• Exposure to Snowflake and Salesforce ecosystems

Development opportunities we offer

• conferences in Poland
• external training
• industry-specific e-learning platforms
• intracompany training
• support of IT events

What we offer

• Permanent contract from the very beginning (umowa o pracę)
• Health insurance and life insurance
• Multisport/participation in cultural events
• Cafeteria system where you can choose your own benefits
• Lunch+ card which can be used in cafes and restaurants
• Training - professional certificates, webinars, classroom trainings
• Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (O\'Reilly)
• Extra paid holidays between Christmas and New Year
• One extra paid day off for volunteering per year

sharing the costs of sports activities

private medical care

sharing the costs of foreign language classes

sharing the costs of professional training & courses

life insurance

remote work opportunities

coffee / tea

parking space for employees

pre-paid cards

sharing the costs of private schools for kids

employee referral program

charity initiatives

family picnics

Recruitment stages

1. 1
2. HR screening call
3. 2
4. Online technical interview (1 or 2)
5. 3
6. Decision

• Acxiom is a customer intelligence company that provides data- driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.
• Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies (IPG). For more information, visit Acxiom.com