DataOps Team Lead

BitPeak; Województwo mazowieckie; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Global cloud projects

Learning time

Flexible work location

Medical care

Sport subsidy

Language courses

Referral bonus PLN 15000

Bonuses

Job summary

BitPeak is seeking an experienced DataOps Team Lead to drive client-facing data operations and engineering initiatives. You will own incident resolution, collaborate with business stakeholders, and manage data workflows in multi-vendor environments using Databricks, AWS/Azure, SQL, and Python.

The role combines technical leadership with strong client engagement, requiring excellent English communication and hands-on practice with CI/CD, ServiceNow, and deployment processes.

Qualifications

• Experience in a client-facing Data Support, Data Engineering, Data Operations, or similar role.
• Proven experience working directly with business stakeholders and clients.
• Experience operating in multi-vendor environments and coordinating activities across different teams and suppliers.
• Strong ownership mindset and proactive attitude, with the confidence to challenge decisions, suggest improvements, and drive initiatives independently.
• Excellent English communication skills (C1), both written and spoken, particularly in client-facing situations.
• Hands-on experience with Databricks.
• Practical knowledge of AWS/Azure
• Very good SQL skills.
• Experience working with Git, including release management, cherry-pick, and deployment best practices.
• Experience using ticketing systems, preferably ServiceNow.
• Experience in maintenance and support projects operating under SLA agreements.

Responsibilities

• Work directly with clients and business stakeholders to understand requirements, troubleshoot issues, and propose technical solutions.
• Lead the resolution of complex production and data-related incidents, including root cause analysis.
• Manage and maintain tickets in ServiceNow, ensuring thorough documentation and accurate analysis.
• Monitor production processes and respond effectively to incidents and service disruptions.
• Support deployment activities, work with Git repositories, prepare releases, and follow deployment best practices.
• Develop and maintain SQL and Python scripts for troubleshooting, data validation, monitoring, and automation.
• Prepare technical reports, documentation, and root cause analysis summaries for clients.
• Act as a trusted advisor by recommending technical improvements and optimization opportunities.
• Support onboarding and knowledge sharing for new team members.
• Coordinate the day-to-day activities of the support team, ensure SLA compliance, and continuously improve operational and maintenance processes.

Skills

Databricks

AWS/Azure

SQL

Python

Git / Release management

ServiceNow

Client-facing

English (C1)

Tools

Databricks

Git

ServiceNow

AWS/Azure

Python

SQL

Job description

We deliver real business value to our clients through data analysis and data processing.

Value that can be measured in time and money.

Our mission

Data democratization means quicker and better decisions on personal level and positive implications for the whole company.

Our goal is to empower organizations and individuals by providing them with right tools and solutions for making secure and profitable data-driven decisions.

Who are we looking for?

We are looking for an experienced DataOps Team Lead who combines strong technical expertise with excellent client-facing skills. This role is ideal for someone who thrives in production environments, takes ownership of complex data-related challenges, and is comfortable acting as a trusted advisor to both technical and business stakeholders.

Key Requirements

• Experience in a client-facing Data Support, Data Engineering, Data Operations, or similar role.
• Proven experience working directly with business stakeholders and clients.
• Experience operating in multi-vendor environments and coordinating activities across different teams and suppliers.
• Strong ownership mindset and proactive attitude, with the confidence to challenge decisions, suggest improvements, and drive initiatives independently.
• Excellent English communication skills (C1), both written and spoken, particularly in client-facing situations.
• Hands-on experience with Databricks.
• Practical knowledge of AWS/Azure
• Very good SQL skills.
• Experience working with Git, including release management, cherry-pick, and deployment best practices.
• Experience using ticketing systems, preferably ServiceNow.
• Experience in maintenance and support projects operating under SLA agreements.

Responsibilities

• Work directly with clients and business stakeholders to understand requirements, troubleshoot issues, and propose technical solutions.
• Lead the resolution of complex production and data-related incidents, including root cause analysis.
• Manage and maintain tickets in ServiceNow, ensuring thorough documentation and accurate analysis.
• Monitor production processes and respond effectively to incidents and service disruptions.
• Support deployment activities, work with Git repositories, prepare releases, and follow deployment best practices.
• Develop and maintain SQL and Python scripts for troubleshooting, data validation, monitoring, and automation.
• Prepare technical reports, documentation, and root cause analysis summaries for clients.
• Act as a trusted advisor by recommending technical improvements and optimization opportunities.
• Support onboarding and knowledge sharing for new team members.
• Coordinate the day-to-day activities of the support team, ensure SLA compliance, and continuously improve operational and maintenance processes.

We offer

• Global projects in clouds - we work with clients from all over the world based on modern cloud technologies.
• Learning time - 60 paid hours per year.
• Flexible approach - choice between working from home or meeting at our offices.
• Personalised benefits - medical care, subsidised sports packages, language tuition, new employee referral bonus (up to PLN 15,000) as well as annual and media bonuses.