Description: Increasing IT Stability by identifying, quantifying and mitigating IT issues and risks by using Advanced Analytics (predictive / prescriptive analytics - Machine Learning and more) to either prevent or reduce risks or providing service improvement plans into CSI. Automating the IT Ops reporting area, including Suppliers’ Performance by implementing Gen AI self-reporting solution(s) by implementation of:
- automated root cause identification of business critical IT systems instability
- to minimize MTRS and/or probability of reoccurring incident or probability of a change to cause an incident, building the Neural Network setting optimal values of the ML factors (reporting Deep Analysis)
- Generative AI model(s) of fully automated, customized self-reporting solutions using AI – thousands of potential automation hours
Supported strategy theme(s)
- IT Stability by increasing it
- Standards & Automation by solution design (fully automated SD)
Areas to be supported
- Incident Management, Problem Management, Change Management, Operational Service Improvement, Suppliers Performance Management/Suppliers’ Supervision, Service Areas/Domains
It'll be done within (SAFe) Insights Agile Release Train by:
- Developing and maintaining solutions in Power BI Service / Microsoft Fabric
- Co-creating novel ideas with our stakeholders
- Co-building a future Insights Data Analytics service
- Working with hypothesis to prove or reject business statements
- Hypothesis testing and designing statistical models
- Building advanced reports/dashboards
- Analysing, processing and modelling data, interpret the results to create actionable insights
- Ensuring complete collection and quality of data while adhering to best data practices
- Working within SAFe Scrum Team with the aligned autonomy
Skills
- expert in statistics, Python, T-SQL, Power Query, DAX, MS Power BI / MS Power Platform, GIT
- Strong professional experience in T-SQL, DAX
- Professional experience using Python for ML and data wrangling
- Experience in one or more Business Intelligence tool as MS Power BI (preferred)
- Deep knowledge of statistical techniques for descriptive and predictive analytics
- Data mining or extracting usable data from valuable data sources
- Using machine learning tools to select features, create and optimize classifiers
- Excellent presentation skills
- ITIL Foundation certified or proven work experience in IT Service Management
- Lean-Agile trained or certified (Scrum or SAFe)
- Academic degree in Science, Software Engineering, Mathematics, Statistics or similar
- Proven work experience with minimum 2-3 years in similar role
- Fluency in English (C2 level at least)