Data Reporting Specialist

transcosmos Europe; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Job summary

A leading service provider in Warsaw seeks a Data Analyst to collect data and improve performance. Responsibilities include analyzing customer data and reporting trends. Candidates should have a high school diploma, previous experience in a similar role, and strong communication skills in English and Polish. This is a full-time position with opportunities for growth.

Qualifications

• At least a high school diploma or equivalent required.
• Previous experience in a similar role preferred.
• Customer service management experience in a multinational environment.

Responsibilities

• Gather and analyze data to understand customer journey.
• Submit trend analysis and reports to relevant departments.
• Interpret results of trends and patterns.
• Maintain historical performance data and reports.
• Work with QA specialists to improve reports.
• Establish new data gathering techniques.

Skills

Proficient in MS Office

Proficient in Google applications

Customer service management

Excellent written communication

Excellent verbal communication

Problem-solving creativity

Ability to work under tight deadlines

Education

High school diploma or equivalent

Job description

The Data Analyst collects and interprets data to help the service take actionable steps to improve performance and meet goals. Their duty includes but is not limited to gathering service statistics and trends, analyzing and presenting it to service stakeholders with the goal of finding ways to improve efficiency, quality and customer experience.

Requirements

Key Tasks and Responsibilities

• Gather and analyze data (case monitoring, contact analysis, DSAT/CSAT data scrubbing, call listening and other related activities) to understand customer journey
• Submit trend analysis/reports/recommendations to the relevant departments
• Interpret results of trends and patterns
• Maintain and keep historical performance data and reports
• Work in partnership with QA specialists/analysts to come up with a more descriptive and qualitative report
• Establish new data gathering and analysis techniques to improve data reporting
• Create procedural documents as needed

Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

• Proficient in MS Office and Google applications
• Background on Business Intelligence and/or Reporting good to have

Behavioral:

• Excellent written and verbal communication
• Ability to take right decisions, strong sense of ownership and accountability
• Flexible, adaptable and able to work to tight deadlines
• Ability to apply creativity to resolving problems
• Ability to build effective working relationships at all levels
• Positive and enthusiastic personality and approach to work
• Willing to learn new skills and grow with the company

Qualifications [EDUCATION and/or EXPERIENCE]

• At least High school diploma or equivalent
• Previous experience in a similar role or equivalent
• Customer service management experience in a multinational corporate environment

Languages

Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English and Polish at all levels.