Danish-Speaking Customer Service Advisor

Concentrix; Śrem; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Private health insurance

Job summary

Concentrix is seeking Danish-speaking Customer Service Advisors for an on-site role in Katowice, Poland. You will support customers by answering questions about products, orders, deliveries, and returns, and assist with troubleshooting in an international, multicultural environment.

The position emphasizes strong communication and problem-solving, a customer-focused mindset, and ability to work independently within a global team. Private health insurance is offered.

Qualifications

• Fluent Danish language and good written communication.
• Strong problem-solving and customer-centric approach.
• Ability to work independently in an international team.

Responsibilities

• Provide customer support to Danish-speaking customers.
• Answer questions regarding products, orders, deliveries, and returns.
• Assist customers with product-related inquiries and troubleshooting.
• Handle customer complaints and find appropriate solutions.
• Maintain accurate customer information in internal systems.
• Cooperate with other departments to ensure a positive customer experience.

Skills

Danish language

Communication skills

Problem solving

Customer focus

Teamwork

Job description

Contract: Employment Contract (Labour Contract)

About the Role

We are looking for Danish-speaking Customer Service Advisors to join an international company operating in the power tools and equipment industry.

In this role, you will support Danish-speaking customers by answering questions, providing product information, and helping resolve inquiries related to orders and products.

Your Responsibilities

• Provide customer support to Danish-speaking customers.
• Answer questions regarding products, orders, deliveries, and returns.
• Assist customers with product-related inquiries and troubleshooting.
• Handle customer complaints and find appropriate solutions.
• Maintain accurate customer information in internal systems.
• Cooperate with other departments to ensure a positive customer experience.

Requirements

• Fluent Danish, both written and spoken.
• Strong communication and problem-solving skills.
• A customer-focused and professional approach.
• Ability to work independently and as part of an international team.
• Previous customer service experience is an advantage but not essential.

What We Offer

• Monthly salary of 11,000 PLN.
• Private health insurance
• The opportunity to work with an international company in the power tools and equipment industry.
• A professional and multicultural working environment.
• Opportunities to develop your skills and gain international work experience.

Location and Work Environment

The position is based at the company's office in Katowice, Poland. This is an on-site role, so candidates must be willing to work from the office.