Danish-Speaking Customer Service Advisor

Concentrix; Zamość; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Private health insurance

International working environment

Multicultural team

Career development opportunities

Job summary

Concentrix in Katowice, Poland, is hiring Danish-speaking Customer Service Advisors for an on-site role. You will support Danish-speaking customers, resolving product and order inquiries, and guiding returns and deliveries with a focus on a positive experience.

You will work in an international team, communicate clearly, and maintain accurate customer data in internal systems while collaborating with multiple departments to ensure smooth service delivery.

Qualifications

• Fluent Danish, written and spoken.
• Strong communication and problem-solving skills.
• Customer-focused and professional approach.
• Able to work independently and in an international team.
• Customer service experience is a plus but not required.

Responsibilities

• Provide customer support to Danish-speaking customers.
• Answer questions regarding products, orders, deliveries, and returns.
• Assist customers with product-related inquiries and troubleshooting.
• Handle customer complaints and find solutions.
• Maintain accurate customer information in internal systems.
• Cooperate with other departments to ensure a positive customer experience.

Skills

Fluent Danish

Strong communication

Problem-solving

Independent work

Team collaboration

Customer service experience

Job description

Contract: Employment Contract (Labour Contract)

About the Role

We are looking for Danish-speaking Customer Service Advisors to join an international company operating in the power tools and equipment industry.

In this role, you will support Danish-speaking customers by answering questions, providing product information, and helping resolve inquiries related to orders and products.

Your Responsibilities

• Provide customer support to Danish-speaking customers.
• Answer questions regarding products, orders, deliveries, and returns.
• Assist customers with product-related inquiries and troubleshooting.
• Handle customer complaints and find appropriate solutions.
• Maintain accurate customer information in internal systems.
• Cooperate with other departments to ensure a positive customer experience.

Requirements

• Fluent Danish, both written and spoken.
• Strong communication and problem-solving skills.
• A customer-focused and professional approach.
• Ability to work independently and as part of an international team.
• Previous customer service experience is an advantage but not essential.

What We Offer

• Monthly salary of 11,000 PLN.
• Private health insurance
• The opportunity to work with an international company in the power tools and equipment industry.
• A professional and multicultural working environment.
• Opportunities to develop your skills and gain international work experience.

Location and Work Environment

The position is based at the company's office in Katowice, Poland. This is an on-site role, so candidates must be willing to work from the office.