CX Experience Lead - Omnichannel & Research

Nationale-Nederlanden Poland; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Private medical care

Structured onboarding

Learning opportunities

Diversity & Inclusion

Paternity leave

Partner discounts

Job summary

Nationale-Nederlanden Poland is seeking a CX Expert to shape customer experiences and drive change across NN. You will design digital, traditional and omnichannel experiences with the business and lead customer-centric initiatives.

You will analyze feedback, map needs and turn insights into improvement initiatives, while collaborating with researchers and service designers to drive the company’s CX strategy.

Qualifications

• Three years of experience in Customer Experience.
• Experience leading projects using human-centred design methods (Design Thinking, Service Design).
• Ability to plan and lead workshops online and in person.

Responsibilities

• Design digital, traditional and omnichannel customer experiences with the business.
• Analyse the voice of the customer and map needs to initiate improvements.
• Develop customer-centric skills across the organisation.

Skills

Customer Experience

Design Thinking

Service Design

Project Leadership

Qualitative Research

User Interviews

Miro

Job description

Nationale-Nederlanden Poland is seeking a CX Expert to shape customer experiences and drive change across NN. You will design digital, traditional and omnichannel experiences with the business and lead customer-centric initiatives.

You will analyze feedback, map needs and turn insights into improvement initiatives, while collaborating with researchers and service designers to drive the company’s CX strategy.