Custumer Service Specialist with Swedish

Mieleglobalservices; Poznań; Remote; PLN 60,000 - 80,000; Full time

Job summary

A leading company in premium household appliances is looking for a Customer Service Specialist fluent in Swedish and English. In this role, you'll interact with retailers and customers, ensuring order accuracy and satisfaction. With a focus on relationship-building and attention to detail, this position also offers remote work flexibility and various benefits to support work-life balance.

Benefits

Sharing the costs of sports activities

Private medical care

Sharing the costs of foreign language classes

Life insurance

Flexible working time

Qualifications

• C1 level of Swedish language and communicative level of English.
• Relevant work experience in customer service is an advantage.

Responsibilities

• Direct contact with retailers and clients via email and phone regarding orders.
• Processing incoming customer orders accurately.
• Clarifying customer complaints and offering solutions.

Skills

Attention to detail

Customer relationship building

Communication

Job description

Customer Service Specialist with Swedish

Specialist (Mid / Regular), Senior Specialist (Senior)

• Direct contact with retailers and individual clients via email and phone to provide information on order status;
• Timely and accurate processing of incoming customer orders from Miele retail partners;
• Clarifying customer complaints;
• Checking the ability to deliver, possibly offering alternative solutions and telephone product advice.

Our requirements

• C1 level of Swedish language and communicative level of English;
• Relevant work experience in customer service is an advantage;
• Ability to build relationships with business partners and customers;
• Attention to detail and ability to deliver accurate results.

Benefits

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Remote work opportunities
• Flexible working time
• Corporate products and services at discounted prices
• Coffee / tea
• Parking space for employees
• Holiday funds
• Baby layette
• Employee referral program
• Charity initiatives

Recruitment stages

1. CV selection
2. 1-hour online interview with direct future supervisor & HR

It takes nothing less than the extraordinary to satisfy people with the highest standards. Since our establishment in 1899, we have reached this very goal with our enduring brand promise, 'Immer Besser'. We achieve inspiring results and redefine excellence every day with our strong brand, pioneering products, and award-winning services. This is why Miele is one of the most trusted and desirable premium brands in the world today.