Customer Support with German in Szczecin

Recruityard; Szczecin; On-site; PLN 30,000 - 120,000; Full time

Job summary

A fast-growing digital solutions firm in Szczecin is seeking German-speaking Customer Support Agents to assist high-value clients via chat, email, and phone. Candidates should possess strong communication and problem-solving skills. The company offers a competitive salary, performance-based bonuses, and opportunities for career progression in a dynamic team environment.

Benefits

Competitive monthly salary

Performance-based bonuses

Health insurance

Meal allowance

Full training provided

Qualifications

• Fluency in German (mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform.
• Troubleshoot and resolve technical issues.
• Identify opportunities for customers to enhance their performance.

Skills

Fluency in German

Proficient in English

Strong communication skills

Problem-solving skills

Interpersonal skills

Basic technical proficiency

Job description

Location: Szczecin
Workload: Full-Time

Position Overview:
We are currently looking for German-speaking Customer Support Agents to join a fast-growing team in Szczecin. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.

Main Responsibilities:

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile:

• Fluency in German (mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits Package:

• Competitive monthly salary
• Performance-based bonuses
• Health insurance and employee discounts
• Meal allowance
• Full training provided and paid
• Real career progression opportunities in a leading industry

Why Apply?

Join a well-established and reputable company in the customer experience sector. Work with globally recognized brands in an exciting and innovative field. Enjoy a dynamic and multicultural team environment. Build your career with ongoing training and advancement potential. Benefit from competitive compensation.

If you're fluent in German, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.