Customer Support Specialist with Polish - Sofia, Bulgaria

Velenosi & Meredith Consulting; Katowice; On-site; PLN 127,000 - 171,000; Full time

Job summary

An international consulting firm is hiring a Customer Support Specialist to join their team in Sofia. The ideal candidate will be fluent in Polish and possess strong English skills, providing professional support to customers through various channels. The role includes assisting with inquiries, documenting interactions, and delivering excellent service in a multicultural environment. Relocation support is available for those moving from abroad.

Benefits

Relocation package

Paid training

Multicultural team environment

Modern office facilities

Career growth opportunities

Qualifications

• Fluent in Polish (C2/native) and English (B2+).
• Experience in customer support roles preferred.

Responsibilities

• Provide customer support via chat, email, or phone.
• Assist with product and service-related inquiries.
• Record customer interactions and ensure accurate documentation.
• Escalate complex issues to internal teams.
• Deliver excellent customer service.

Skills

Fluent Polish

Strong English

Customer service

Problem-solving

Empathy

Job description

We're Hiring: Customer Support Specialist with Polish

Do you speak Polish fluently and have strong English skills? Are you passionate about helping customers and providing outstanding support? Join our international team in Sofia, where you’ll assist users, solve problems, and deliver a first-class customer experience in a fast-paced environment.

Location

Sofia, Bulgaria (On-site)

EU Passport Required

Languages

Polish (C2/native) + English (B2+)

Contract Type

Full-time

Schedule

Monday to Friday

Relocation support provided if you're moving from abroad

What You'll Be Doing

• Provide customer support via chat, email, or phone with professionalism and empathy
• Assist with product, account, and service-related inquiries
• Record customer interactions and ensure accurate documentation
• Escalate complex issues when necessary to internal teams
• Deliver excellent customer service and ensure user satisfaction

What We Offer

• Relocation package (travel & temporary accommodation support)
• Paid training and structured onboarding process
• Multicultural team environment in Sofia
• Modern office facilities and supportive leadership

Career growth opportunities in customer service and operations

Join a vibrant, international workplace where your skills make a difference.

Apply now and start your journey in Sofia!

Contact: [e-mail]