Customer Support Specialist (Polish Speaking)

Neo Group; Poland; On-site; PLN 40,000 - 50,000; Full time

Job summary

A leading iGaming company in Poland is seeking a Customer Support Specialist to provide exceptional service to customers. This role requires excellent communication skills in both English and Polish, problem-solving abilities, and a customer-focused mindset. Join a diverse team with over 40 nationalities and contribute to exciting new brand innovations in the market.

Benefits

International work environment

Growth opportunities in a dynamic team

Experience working with a vibrant community

Qualifications

• Previous experience in customer support or a similar role.
• Excellent communication skills in English and Polish (written and verbal).
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Engage with customers via chat and email, providing solutions.
• Handle complaints professionally to ensure customer satisfaction.
• Maintain precise records of customer interactions.
• Identify opportunities for process improvements and communicate insights.

Skills

Customer support experience

Communication in English

Communication in Polish

Problem-solving skills

Multitasking ability

Job description

Overview

Customer Support Specialist (Polish Speaking) – Join Neo Group on behalf of our partner. This role focuses on providing exceptional service and support to customers in the iGaming space.

Responsibilities

• Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.
• Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.
• Ensuring satisfaction: Communicate professionally and courteously to keep customers happy and satisfied.
• Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.
• Driving improvements: Identify opportunities for process enhancements and share insights with management to drive continuous improvement.

Requirements

• Previous experience in customer support or a similar role.
• Excellent communication skills in English and Polish (written and verbal).
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Benefits

• Join an exciting journey to shape and revolutionize a new brand in the market.
• Experience an international work environment with a passionate, motivated, and professional team.
• Be part of a vibrant community with over 40 nationalities across 8 global locations; participate in a hyper-growth phase.

Explore Neo Group further: For more details about life and careers at Neo Group, visit our career website, connect on Instagram, and engage with us on LinkedIn. Ready to redefine the future of iGaming with us? Apply today and become part of something truly spectacular!