Customer Support Specialist (German + English) remote

SkillMatch Solutions; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading recruitment agency seeks a dedicated Customer Support Specialist fluent in German and English to provide exceptional support to customers regarding pharmaceutical products. This remote position, based in Szczecin, involves resolving inquiries, maintaining service excellence, and collaborating closely with internal teams. The ideal candidate will hold a degree in Medicine or a related field, possess strong communication skills, and have prior customer support experience. A competitive salary along with benefits such as private health care and professional development is offered.

Benefits

Private medical health care through Luxmed Group

MyBenefit cafeteria with vouchers

Opportunities for professional development

Covered relocation costs for tickets and real estate fees

Qualifications

• Proficient in both spoken and written German and English.
• Previous experience in customer support or similar roles is advantageous.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Act as the primary liaison for customers, handling inquiries related to pharmaceutical products.
• Deliver accurate information via phone and email.
• Collaborate with internal teams to resolve customer concerns.
• Provide professional and empathetic customer interactions.

Skills

Fluency in German

Fluency in English

Strong communication skills

Problem-solving skills

Education

Bachelor's or Master's degree in Medicine or related fields

Job description

About the job Customer Support Specialist (German + English) remote

Working model: remotely from Poland

Salary: 8000 - 9600 PLN monthly gross

Application Deadline: 23/09

Project Starting Date: 30/09

Language Requirements: Fluent in German and English

Role Overview:
We are looking for a dedicated Customer Support Specialist fluent in German and English to join our team in Szczecin. In this role, you will be the first point of contact for our customers, providing exceptional support and information on pharmaceutical products. Your contribution will be crucial in ensuring high customer satisfaction and service excellence.

Key Responsibilities:

• Act as the primary liaison for customers, handling inquiries and resolving issues related to pharmaceutical products.
• Deliver accurate and timely information through various channels such as phone, email, and others.
• Collaborate closely with internal teams to swiftly address customer concerns and maintain service standards.
• Demonstrate professionalism and empathy in all customer interactions.

Requirements:

• Bachelor's or Master's degree in Medicine or related fields is mandatory.
• Fluency in both German and English (spoken and written).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Previous experience in customer support or similar roles is advantageous.
• Excellent problem-solving skills and attention to detail.
• Comfortable with a Monday to Friday work schedule, between 8 am and 7 pm.
• Competitive salary and comprehensive benefits package.
• Relocation: Covered costs for tickets and Real Estate Agency fees.
• Private medical health care through Luxmed Group.
• MyBenefit cafeteria with vouchers for shopping, meals, Multisport Card, entertainment tickets, and more.
• Opportunities for professional development and training.
• Supportive and friendly working environment.
• Probation Period: The initial contract includes a probation period of 3 months.
• Contract Extension: After the probation period, the contract can be extended for 1 year, 18 months, or Permanent employment at the discretion of the Team Leader.

Application Process:

To apply for this position, please send your resume and a cover letter detailing your relevant experience and motivation for joining our team. The application deadline is 23/09, and the project is set to commence on 30/09. We eagerly anticipate your application and the possibility of welcoming you to our team.