Customer Support Specialist (German & English)

Velenosi & Meredith Consulting; Lublin; On-site; PLN 120,000 - 180,000; Full time

Job summary

A dynamic consulting firm in Lublin seeks a Customer Support Specialist fluent in German to assist customers with inquiries related to electric cars. The ideal candidate will handle incoming calls, provide accurate information, and ensure customer satisfaction in a supportive work environment. This role offers a gross monthly salary of 7,000 PLN and emphasizes customer service without sales activities.

Benefits

Dynamic and supportive work environment

Training and career development opportunities

No sales, purely customer support

Qualifications

• Fluency in German with B2 level English knowledge is required.
• Strong communication and problem-solving abilities are essential.
• Candidates must have a friendly and professional demeanor.

Responsibilities

• Handle incoming calls and assist customers with inquiries.
• Provide accurate information related to electric vehicle purchases.
• Ensure customer satisfaction by delivering professional service.
• Collaborate with internal teams to resolve issues.

Skills

Fluency in German (C2)

Good knowledge of English (B2)

Strong communication skills

Problem-solving skills

Customer-focused attitude

Job description

About the job Customer Support Specialist (German & English)

Location: Lublin, Poland (On-Site)
Schedule: Monday-Saturday, 8.5-hour shifts (9 AM 6 PM)
Gross Salary: 7,000 PLN per month

About the Role:

We are looking for a Customer Support Specialist fluent in Germanto join our team in Lublin. In this role, you will assist customers with inquiries related to the purchase of electric cars.Your main focus will be providing excellent customer support via incoming calls.

Key Responsibilities:

• Handle incoming calls and assist customers with their inquiries.
• Provide accurate information and support related to electric vehicle purchases.
• Ensure customer satisfaction by delivering professional and friendly service.
• Collaborate with internal teams to resolve issues effectively.

Requirements:

Fluency in German (C2)
Good knowledge of English (B2)
Strong communication and problem-solving skills
Customer-focused with a friendly and professional attitude
Ability to work on-site in Lublin

What We Offer:

Gross Monthly salary: 7,000 PLN per month
A dynamic and supportive work environment
No sales purely customer support!
Training and career development opportunities