Customer Support Specialist - french

SoftNice UG; Województwo łódzkie; On-site; PLN 127,000 - 192,000; Full time

Job summary

A customer service-centric company in Poland is looking for a Customer Service Representative with at least 5 years of experience. The ideal candidate should have strong fluency in French and English, along with extensive knowledge of SAP. Responsibilities include managing customer queries and ensuring timely order processing. This role is pivotal in maintaining customer satisfaction and requires a proactive approach to problem-solving.

Qualifications

• At least 5 years in a Customer Service role.
• Manufacturing industry or B2B experience is preferred.
• At least 3 years of SAP experience.

Responsibilities

• Establish and maintain relationships with customers.
• Manage all incoming customer queries.
• Accurately complete order entries in SAP.

Skills

Fluency in French

Fluency in English

Strong communication skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree or equivalent experience

Tools

SAP

Salesforce

Job description

Desirable professional experience includes a Bachelor's degree or equivalent work experience. At least 5 years in a Customer Service role, with fluency in French and English. Manufacturing industry or B2B experience is strongly preferred, as well as at least 3 years of SAP experience. Salesforce knowledge is an asset.

Strong communication skills and the ability to interface with various levels of management are necessary, along with strong analytical and problem-solving skills with high attention to detail. The ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment is also required.

Job Description

The role involves establishing and maintaining positive working relationships with customers, co-packers, and all internal departments, acting as the customer's central contact within the individual portfolio assigned.

Key responsibilities include providing accurate and timely communication, managing and taking ownership of all incoming customer queries, building knowledge of the product portfolio, and guaranteeing quality services.

Daily tasks include completing a high volume of incoming orders into the SAP system accurately and promptly, following orders through the system, and managing order entry and shipment for accuracy and customer satisfaction.

Other responsibilities include negotiating with Planning and Distribution teams, validating customer pricing, taking responsibility for errors, and registering and following up on customer complaints to achieve resolution and corrective action.

The goal is to utilize all available data sources to implement the most efficient and cost-effective logistical process for delivering products to external customers, while taking full ownership of the service to customers and maintaining a customer-oriented approach at all times.