Customer support specialist

B2X Care Solutions GmbH; Warszawa; Hybrid; EUR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Support Specialist to join their dynamic team in Warsaw. This pivotal role involves validating client requests, managing support queries, and preparing reports, all while working with a ticketing system. The ideal candidate will be organized, analytical, and passionate about technology, with strong language skills in Polish and English. You will thrive in a collaborative environment that values diversity and innovation, contributing to a company that empowers clients through unique lifecycle management solutions. If you're ready to make an impact, this opportunity is for you!

Benefits

Flexible working environment

Inclusive workplace

Multicultural team collaboration

Supportive team atmosphere

Qualifications

• Strong knowledge of Polish and English, both written and spoken.
• Minimum one year of experience or relevant student experience.

Responsibilities

• Validate and verify requests in the external client's system.
• Manage Consumer and B2B support requests within defined time limits.

Skills

Polish language proficiency

English language proficiency

Analytical thinking

Ability to work under time pressure

Collaboration and teamwork

Education

Technical education

Minimum 1 year of working experience

Tools

MS Office (Excel)

Atlassian Jira

Confluence

Job description

Customer support specialist (m/f/d)

About B2X

B2X is a leading provider of post sales services specializing in circular lifecycle management for electronic hardware. Established in 2007 and head-quartered in Munich, our solutions and services spanning the whole lifetime of a wide range of consumer electronic products as well as B2B electronic infrastructure.

Our digital platform services and (web) portal solutions facilitate the digitalization and automation of multiple workflows and interactions with end-users and partners in our clients' network.

We empower companies with innovative carbon solutions to manage their hardware lifecycles towards carbon net zero.

Together with top-tier tech companies across multiple industry sectors and geographies, we create unique customer experiences at reduced complexity and cost for lifecycle management.

The kind of unique B2X operating model integrates more than 200 service partners in over 30 countries, orchestrated by our B2X team of more than 100 service professionals and steered by the proprietary B2X service management platform.

The Role

Are you a naturally organized individual with a knack for putting things in order, and capable of working effectively under time pressure? If your answer is yes to both, we invite you to explore the full job description. We are seeking a Customer support specialist based in Warsaw, Poland. With a client-focused mindset, this role will involve assisting in data validation tasks.

B2X is driven by a strong entrepreneurial “can do”-attitude and culture. Our DNA is data-driven, digital, and circular.

We are passionate about developing customized solutions and encourage diversity and teamwork to provide our clients with a unified approach.

If you’ve worked with ticketing systems before, you can quickly spot bottlenecks and identify improvements with ease - then you’re a perfect fit for B2X.

Key Job Responsibilities

• 
  work with the external client's system to validate / verify requests
• 
  managing all Consumer and B2B support requests in the defined time limits
• 
  preparing monthly reports
• 
  providing feedback to the line manager and interacting with customers
• 
  working with the ticketing system, interacting with company co-workers and external customers
• 
  consolidate data from various systems into one central case management solution
• 
  discover & maximize all automation possibilities for both enterprise and corporate technology use-cases

The Person

We are seeking a responsible individual with a positive attitude and strong work ethic. The ideal candidate will enjoy collaborating with others to achieve outstanding results, demonstrate forward-thinking and innovative approaches, and possess a passion for discovering new solutions while enhancing existing ones.

Requirements:

• 
  good knowledge of Polish and English, both written and spoken (must have: ability to read technical documentation in English)
• 
  willingness to work Monday to Friday 10.00 AM to 6.00 PM
• 
  minimum a year of working experience or student experience
• 
  good knowledge of MS Office, mainly Excel
• 
  ability to work under time pressure
• 
  analytical thinking and proposing improvements
• 
  technical knowledge, preferably a technical education. Technically passionate individuals or "Brainiac's" are more than welcome
• 
  basic knowledge of mobile phone technology / consumer electronics
• 
  nice to have: knowledge in administering Atlassian Jira and / or Confluence

Location

This is a hybrid position. During the onboarding period (first three months), we require your daily presence in our Warsaw office to ensure a smooth start and effective collaboration. After this period, the role will transition to a hybrid model, with a minimum of two days per week in the office.

What we offer

• 
  A pivotal role that places you at the heart of our organization, with significant influence on key business decisions
• 
  A flexible and inclusive working environment that values diversity and innovation
• 
  Opportunities to collaborate with a multicultural team in a global operating company
• 
  A positive and motivated atmosphere with flat hierarchies and streamlined decision-making processes
• A supportive team of colleagues who value and welcome your ideas and contributions

Kindly submit your application in English