Customer Support Specialist

Higher Logic; Poland; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading engagement platform company in Poland seeks a Customer Support Specialist to provide first-tier application support and address customer issues. The ideal candidate will have a Bachelor's degree, strong analytical skills, and 2-3 years of technical customer service experience. This position offers competitive compensation and opportunities for professional growth.

Benefits

Competitive compensation

401(k) plan with employer match

Healthcare flexible spending account

Short-term and long-term disability insurance

Supportive company culture

Room for growth and development

Qualifications

• 2-3 years of recent technical customer service experience.
• Familiarity with ticketing and service systems is preferred.
• Exceptional verbal and written English communication skills.

Responsibilities

• Deliver first-tier application support and troubleshoot customer issues.
• Manage multiple priorities and responsibilities.
• Communicate complex information clearly to non-technical users.

Skills

Analytical skills

Troubleshooting skills

Customer service skills

Time management skills

Communication skills

Education

Bachelor's Degree or equivalent technical training

Tools

Contact center ticketing systems

Job description

Overview

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic is seeking a Customer Support Specialist to join our Customer Services & Support team. This key team member delivers first-tier application support, and handles the initial research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components. This person must also display a positive, proactive customer-first approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Customer Support Specialist demonstrates exceptional customer service and organizational skills, and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently, and possess good time and task management skills.

Responsibilities

• Deliver first-tier application support and handle initial research, troubleshooting and resolution of customer issues.
• Demonstrate exceptional customer service and organizational skills; manage multiple priorities and responsibilities.
• Communicate technically complex information in clear terms for non-technical users.

Qualifications

• Bachelor\'s Degree or equivalent technical training and professional work experience.
• 2-3 years of recent technical customer service experience.
• Excellent analytical and troubleshooting skills.
• Strong time and priority management skills and ability to meet deadlines.
• Exceptional verbal and written English communication skills.
• Familiarity with contact center ticketing and service systems is preferred.

What you’ll earn

• Competitive compensation.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development; management that supports your professional growth.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.