Customer Support Specialist

Atarim; Poland; Remote; PLN 149,000 - 213,000; Full time

Job summary

A progressive SaaS company in Poland is seeking a Customer Support Specialist to enhance user satisfaction. The role involves providing outstanding support via email and chat, troubleshooting concerns, and collecting user feedback. Ideal candidates should have a strong SaaS background, excellent communication skills, and a customer-first attitude. This position offers a competitive salary and a flexible work arrangement.

Benefits

Competitive salary

Flexible remote work arrangement

Collaborative team culture

Opportunities for professional growth

Access to cutting-edge tools

Qualifications

• Exceptional communication skills to interact with users.
• Ability to troubleshoot user issues and provide solutions.
• Experience to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Providing excellent customer support through email and chat.
• Troubleshooting user concerns and delivering timely solutions.
• Collaborating with departments to enhance user experience.

Skills

Customer support experience in SaaS

Exceptional communication skills in English

Strong problem-solving abilities

Organizational skills

Customer-first attitude

Tech savvy

Ability to work effectively in a remote setting

Tools

Gist

Slack

Jira

Job description

Overview

Atarim.io is seeking an enthusiastic and driven Customer Support Specialist to join our dynamic team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be essential to excelling in this role. Performance will be measured through key metrics such as response times, resolution rates, customer satisfaction scores, and user feedback.

Responsibilities

• Providing excellent customer support through email and chat
• Troubleshooting user concerns, identifying issues, and delivering proactive solutions
• Ensuring timely and effective resolution of support inquiries while maintaining high customer satisfaction
• Collaborating with departments to improve processes, gather feedback, and ensure alignment with customer needs
• Documenting recurring issues and customer feedback to enhance the overall user experience
• Building positive relationships with our users, ensuring they feel supported and valued

Requirements

• Customer support experience in SaaS or highly motivated self-starters with knowledge of the SaaS industry
• Exceptional communication skills in English (both written and verbal)
• Strong problem-solving abilities and a solution-focused mindset
• Proven ability to stay organized and manage multiple tasks in a fast-paced environment
• A customer-first attitude with a commitment to creating positive experiences
• Tech savvy - Likes to learn and dive deep into software and different tools
• Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic
• Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication

Bonus Skills

• Experience within application support, coding or bug fixing, particularly with PHP or Laravel, would be a plus

Benefits

• Competitive salary
• Flexible remote work arrangement during the specified work shift
• A collaborative and innovative team culture focused on continuous learning and improvement
• Opportunities for professional growth and development within a rapidly evolving company
• Access to cutting-edge tools and technologies to enhance your support capabilities

Join the Atarim team as we redefine the digital collaboration landscape through exceptional customer support. We are eager to welcome a motivated and highly skilled individual who is ready to make a significant impact in a remote environment.