Customer Support Engineer

Motorola Solutions; Województwo mazowieckie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A technology solutions provider is seeking a Customer Support Engineer to maintain and implement software solutions for critical communications systems. The role involves travel across Poland and Europe, providing support for mission-critical customers. Candidates should have a relevant technical degree, IP network knowledge, and communication skills in Polish and English. The position offers competitive salary, hybrid work model, and additional benefits.

Benefits

Annual bonus

Private medical & dental coverage

Flexible working hours

Training and development opportunities

Employee Pension Plan (PPE)

Qualifications

• 5+ years of experience in a similar field is beneficial.
• High degree of independence and assertiveness required.
• Willingness to undergo security screening by the Ministry of the Interior.

Responsibilities

• Perform maintenance activities (preventive and reactive).
• Implement critical software patches and support major upgrades.
• Travel to customer locations for duties.

Skills

Good knowledge of IP network architecture

Excellent communication skills in Polish & English

Ability to work independently

Willingness to travel

Education

Technical training or degree in Telecommunications/IT

Tools

CompTIA Network+

CompTIA Security+

Job description

Company Overview

Motorola Solutions is an Equal Opportunity Employer that values people-first and community-focused culture. We believe that everything starts with our people and strive to help keep people safer everywhere through critical communications, video security and command center technologies.

Department Overview

The Customer Support Engineer (CSE) will be part of the Polish Service Organisation, led by a group of dedicated Radio System & IP Network based professional engineers. The team provides critical system support to Motorola Solution Mission Critical Customers in Poland and across Europe. Systems include Land Mobile Radio solutions, software such as WAVE and Mission Critical Push to Talk (MCPTT), Command and Control solutions, and Two-way Radio products.

We’re looking for talented, motivated, and committed Electronic/System/Computer Engineering professionals to join us and help our customers in the MOMENTS THAT MATTER!

Job Description

The CSE will be part of an engineering team that predominantly performs maintenance (preventive and reactive), implements critical software patches, provides technical support during major software upgrades, and supports system expansions (growing existing systems or implementing new solutions). The CSE may travel to customer locations to perform duties. Position is based in Warsaw.

Join our passionate, mission-driven team – we care about saving lives through technology!

Responsibilities

The role involves:

• Performing maintenance activities (preventive and reactive).
• Implementing critical software patches and supporting major software upgrades.
• Providing technical support during system expansions or new solution deployments.
• Traveling to customer locations to perform duties (travel typically 20% to 40%, across Poland and Europe).

Basic Requirements

What we expect:

• Successfully completed technical training or degree in Telecommunications/IT (or a comparable qualification).
• 5+ years of experience in a similar field is beneficial.
• Good knowledge of IP network architecture and its components.
• Ability to work independently on complex technical tasks.
• High degree of independence and assertiveness.
• Ability to work in a team.
• Willingness to travel for several days in Poland and abroad (Europe) – 20% to 40% travel.
• Availability and willingness to perform on-call duty (24/7).
• EU citizenship with residence in Poland (Warsaw area).
• Willingness to undergo security screening by the Ministry of the Interior.
• Excellent communication skills in Polish & English (verbal, written and presentation).
• Class B driving licence.

Highly Desirable (but not essential)

• CompTIA Network+ and Security+ certifications.
• RHEL Administrator Level 1 Certification.

What we offer

• Opportunity to gain hands-on experience in a fast-paced environment with an international team to deliver innovative solutions.
• Strong, team-oriented culture where different perspectives are valued and celebrated.
• Solid Individual Development plan as Public Safety Technologies Engineer with a long-standing company in Public Safety.
• Training and broad development opportunities (e.g., Continuous Talent Development program).
• Opportunity to gain industry-recognized certifications (e.g., CompTIA, ITIL).
• Access to online training, industry periodicals and e-books.
• Annual bonus (depends on company performance).
• Annual salary increases (depends on company performance).
• Payment for on-call duty.
• Competitive salary package.

• Flexible working hours.
• Hybrid mode.
• Comfortable working conditions (high-class offices, parking).
• Contract of employment.
• Private medical & dental coverage.
• Life insurance.
• Multisport or MyBenefit vouchers.
• 1000 PLN for spectacles.
• Employee Pension Plan (PPE).
• Company car.
• Access to wellness facilities and integration events.
• Motorola Solutions supports CSR activities and encourages employee participation.

Travel & Relocation

Travel requirements: Under 25%
Relocation: None

Position Type

Experienced

Company: Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.